I visited Williamson Eye Center on a Friday. My appointment time was 10:30. I arrived at 10:20. At 10:45 I was called back for a screening and was then put in another waiting area. Two rounds of people were called before me. Finally, I was called into an exam room 55 minutes later. After waiting 15 more minutes I finally saw the doctor. Dr. Rachal was professional and thorough. He prescribed eye drops for my problem and said they would be called in and I should begin using them immediately so that I could get relief within the next week. As I checked out I noticed there was no one left in the waiting areas and the office was very quiet. I should have suspected a problem. I waited 2 hours and then checked to see if the pharmacy had received my Rx. They had not. I called the Eye Center. I was told to leave a message and my call was transferred so that I could. I left a message. Two hours later I again called the pharmacy. No Rx. I called the Eye Center again and was told that all of Dr. Rachal's staff had left for the weekend. I have an eye infection and no medication because there was no follow through. I will NOT be returning to this eye doctor!
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Customer service is rude! I have called on 3 different occasions and all I got are rude people who have no telephone ethics. My last call got transferred 6 times to different locations and when I finally got to the right people, my questions were not answered and instead, I was treated like I'm stupid and did not understand them. If there is a negative number on this rating scale, they deserve the lowest number there is.
Dr.Adams very good extra money you pay to be seen with dx of keratoconus is nothing more than extra money in there pocket .I've seen lots of doctors for my eye diseas and my one covers all except my copay , but not there. Will not return.1