Well...they seem to be really nice, caring people (sales and service departments), but I seriously don't think they know as much as they need to know about Chevys in the service department, and I'm almost positive they straight up lied to me.I've got a 2003 Chevy Silverado pickup that I’ve owned 10 years this August. About a year ago it stopped driving like a new truck (it has been a pretty awesome truck to own). It started shuddering at around 60-65, and would even back off the speed a little on its own, enough for me to immediately lighten up on the gas pedal, and I wouldn't have been stomping on it in the first place. The check engine light would flash on & off, and sometimes it'd stay on, but mostly it'd go off once I stopped at a traffic light. This wasn't every single time I'd go from stopped up to 60-65, but often enough to notice.After several mishaps (one shop said my truck still drove like a new truck and there wasn't anything wrong w/it; one changed the O2 sensor and did other work w/o my permission; another swindler shop serviced my fuel injection system for me)…but no change to my truck; I finally took the advice of a good friend and brought it to the Chevy dealership in town with the best reviews. I wanted a "Chevy dealership diagnosis" because it made sense that they would know the most about my truck. Now keep in mind that this is after having all kinds of suggested things done – four new tires, the fuel injection system got serviced, new spark plugs & wires, new fuel filter, new O2 sensor, etc. (I think there's more we did over the last year, but just not recalling it now...)So we explain all this stuff to the service department. They keep it overnight and then tell us it's definitely the fuel pump, so we let them change it. They call and say the mechanic has test driven it and it's ready to pick up. When I pulled out of Supreme I didn't stomp on it, but I did try to get up to Airline Highway speed (65 MPH)...it wasn’t happenin! Not only did the same thing as always happen, but way worse – it even backfired twice...so I did a U-turn right back. After keeping it a few more days (almost a week total) and trying different things, Supreme finally tells us they found the problem and it is fixed. They said someone had left a clamp on one of the fuel injection wires inside the spider assembly, and that the 6th cylinder spark plug wire was not snapped in well. First, no one has ever had to break down my truck to get to the spider assembly to leave a clamp in there (BS in other words); second, my BF had just checked those spark plug wires. Since it seemed to run better when we left, I thought, whatever… I kind of figured they found something truly elementary wrong with it and said all that stuff to cover charging $700 to replace a fuel pump that wasn’t busted.Well that was two days ago. Today I can tell that it will soon be as bad as it was before I brought it to Supreme. Whatever they did was only a bandaid.I won’t be taking it back because I don't think those nice people will ever figure out what is wrong with my truck.Too bad...I had planned on getting my new crew cab there...
1513 N Burnside AveGonzales, LA 70737
From Business: NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts dis…
If the sales person had not been such a nice person, I would have walked out and not bought the vehicle I purchase. The people that work in title department were very rude when I inquired about the delay on my title.it has been over a month ( bought 09/16. It is 10/05. I did pay cash so By law I should hsve the title already.Next thing to happen the vehicle has a recall. I called to get the repairs done and have been put off . Reason the manager forgot to call me back, they werent sure they had the part the person I was speaking with didnt seem to know much about anything . Not very customer friendly atmosphere. I truly regret buying from this dealership. I would never push anyone in their direction to buy a car.
Beginning with my initial telephone conversation (sales representative Susan G.), I knew I placed the correct telephone call for tire information. The professionalism and product knowledge was impressive and paramount. She knew exactly what I needed and provided the perfect tire recommendation for my vehicle. When I arrived at the Gonzales, LA store, I was greeted by the store manager, John. It was years since my prior tire purchase, and the manager recognized me by name. That was impressive. I received first class treatment. It felt like I have "returned to the Chabill's family!"I would highly recommend Chabill's for all your automotive needs.
Don't know what they did to their service department but just got my oil changed and they were fast and nice. Great experience, fresh coffee and Steve Harvey on the tube(which is a huge flat screen. Will come back from now on.
First time customer. I had a great experience fromInitial Phone call to walking out the door after getting oil changed was a great experience! Thanks for making my first experience a pleasant one! Will be back! Highly recommend
Staff was very courteous and professional. The work they performed for me was excellent. From what I witnessed, all equipment was new and of the latest technology. I love this place!
Treated me with care and would definitely recommend. Got me in and out quickly. Love my car and at a fair price.
Did a great job on oil change on my RV. Same day service. Staff friendly and reasonable prices. Thank you