Employee Cornelius gave me the WORST USPS customer service experience of my life. Not only did he lie to me about my box not being at the Cashwell location when it actually was there, he had my box re-delivered to the wrong address. I paid for priority mail 2-3 business days and it has been over 3 weeks bouncing from state to state. Ridiculous! Everything is done with a "half ass", reluctant attitude. Plus Zero phone hospitality. So much for Southern Hospitality. It does not exist at this post office.
This is the worst post office I've ever had to deal with. At this point I've been trying to find a package that was listed as delivered over a month ago, but never showed up in my mailbox or at my door. I originally contacted the USPS customer service where after waiting on the phone for an hour I was told they would start a case to see what happened and I would be contacted within 72 hours. They also gave me the address and phone number for this post office as the one that should have delivered it. I've spent the past few weeks calling and asking them to see what happened. The first time the guy told me he couldn't track the package, because it was originally FedEx and only supposed to be delivered by the post office and in order to convert the tracking number they needed to know some number to put in front of the FedEx number for their computer to track it. A quick google search revealed this mysterious number to be 92. I called the guy right back and he looked it up, took down my info and said he would call me back. After a few days of no response I called again, spoke with a different person who said if I called back first thing in the morning I could talk directly to the guy who runs my route and he could tell me where it got dropped off. Upon calling the next morning I was told the person who usually runs my route was on vacation and to call back next week. The following week I called and asked to speak with the manager, who tried the tracking number and said he couldn't look it up. I explained that I had called several times and needed an answer. He told me that I could file a report for a lost package and that USPS would refund me the money. I asked him why everyone else I'd previously talked to told me to just check back and talk to the person who actually delivers my mail. He again took my info and said he would try and figure out the magical number needed to put in front of the tracking number so their computer could find it. Apparently 92 was not it. I called the next day and the manager told me he was still trying to figure out what had happened and "I haven't forgotten about you." This last call took place on Nov 4th. The package was marked "delivered" Oct 10th. Today I called the USPS customer service number again. After another hour of waiting I was able to talk to a representative and gave them the case number from my first call to customer service. She seemed surprised that no one had called me back (so much for 72 hours), and said she reopened the case and I would receive a call back within 72 hours (heard this before). I also asked her to confirm the tracking number and guess what it starts with? 92! Additionally she was able to find the tracking info and show it's tracking history. I will attempt to call this local office again tomorrow if I can, but at this point I have given up hope. Additionally I got an alert today for something else I had ordered that it was marked "undeliverable as addressed" I discussed this with the customer service representative and she said she scheduled a re-delivery. We will see. At this point I could have probably walked to Texas and back and gotten the item myself. I'm not sure what kind of clown show this post office is running, but they certainly have no problem filling my mailbox with junk mail I don't want. I would suggest using literally any other service to ship packages, unless of course it's FedEx who is going to turn it over to USPS.
Ronnie Joiner @ 919-734-0558 is the Goldsboro USPS Postmaster and him and his merry band of misfits are the worst I has ever had to work with. They are rude and none caring about customer service. SJAFB is having it's mail returned to sender for no good reason other than it's easier to do that deliver it. When you try to fix the problem you get no help on their part. They are returning mail and have not talk to base personnel and let them know why. Just ask anyone living in the dorms on base and they can tell you they aren't getting their mail. Ask the Commissary or BX Manager managers they will tell you package are being returned to sender and first class mail is being returned also which is causing Air Force members to incur late charges on payment not because they didn't do their part to make the payment on-time but due to Willams St and Cashwell St USPS not doing there job and delivering the mail but rather returning it to sender. God help this town because no one at the post office will. Worst I have ever dealt with in my life. Just call the number provided and ask about these issue don't just take my word for it.
This post office is ran by an over the top rude manager, who does not take customer service very seriously. I have unfortunately dealt with them for about 3 years now but only for little things since every experience I have ever had has been terrible. This last bad experience that consisted of a rude manager refusing to listen to anything I said so he could properly answer my question about why my mail had not been sent to my new location was the last straw I'm going paperless and ups all the way never dealing with them again!!!!! I can't even give the customer care center his name for a complaint because he refused to provide it to me. I have a strong feeling that I'm not the only one with this issue. Please save yourself a headache a and either ship through someone else or change post office