What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Took our 2013 Equinox in when the dashboard warning lights lit up. It took nearly a week, but they figured out the problem, ordered parts during a nasty bout of icy road conditions and closures, and got my car back to me. They gave us daily update calls, and we're, as always, very professional and couteous.
they are really nice at ccog and we really like going there !!!! like that we don't need a appointment thank you steve hargrove
Always a positive experience regardless of who I interact with. The staff has always been courteous and professional. I've been using this dealership for over 6 years and I see no reason to stop.
CCOG Service is top notch. Quick and professional with very reasonable prices. I have actually brought other makes here for maintenance recommended by other dealerships because of the quality and cost of maintenance at CCOG.
We always have a wonderful experience at CCOG. They were very helpful and did their best to get us what we needed. This is our second time buying a car with CCOG. The first time we got a very nice used car and never had a moment of trouble. When we were ready to upsize they went over and beyond to help us get our new 2016 Chevrolet Impala!! Thanks for everything CCOG!!! You'll always have our business.
My boyfriend blew out a tire on the side of the highway with his two kids. I was recommended to Herbert's by Goldsboro Tire Pro. I am so happy that I was. He was picked up within an hour, even with the guy being gone on a call when I originally contacted them. They even offered to pick my boyfriend and the kids up on the route back from the previous tow job. It ended up that there wasn't enough seats but the thought was still there! When I told them I would have to pay over the phone and they didn't offer that service they told me they would bill me through Goldsboro Tire Pro so that I could pay. They were really amazing and caring about the whole situation. Pricing also wasn't as high as I anticipated.
Buyer beware! Please know that if you are looking at this dealership there will be pressure to buy products that you don't need, no negotiation and old school tactics. They care very little about making the experience good but more in pressuring, bragging to other salesman about "having another one on the hook" and not courteous. I get that there are some dealerships that pride themselves on sales but to use the tactic of "wait you don't want this product but I thought we had a sale, now you are making my salesman sad." Well my main concern wasn't the salesman being happy - that isn't my job that is the Managers job so why is he pressuring me? As a single woman this is NOT the place to buy a car from. Thoroughly disappointing experience and I will not be back.
Bought a really nice boat from these guys,nothing but great things to say. Was thinking about adding several expensive items,like upping the engine size,outriggers, stuff like that, they talked me out of them and saved me alot of money. After using the boat I'm really glad we didn't have these add ons. For various reasons. They could have just taken my money, but instead they took the time to ask me questions about my fishing style. A very personal touch, they want you to be happy with your purchase. Have always taken boat back to them for service and a few other things. They have always been honest and fair and have been pretty quick turn around.
BAD CARS BAD SERVICEBuyer beware because they don't tell you if a car they sell you has been in an accident. I found out from my new insurance company when I switched. I would not recommend ....... They lie about why the engine light is on also......
They towed my car from my house after having it for four days I was called and the lady told me they couldn't work on my car because someone had worked on it before had some major work done. After doing nothing to the car they charged me for a tow and a storage fee. A waste of my time!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.