They are a God-send but yet alot of flaws. If a bus breaks down or for some reason skips a route, they don't send a van to pick up the route, leaving us passengers stranded & waiting for a ride that's not coming, making us late for work, appointments, etc. A few years ago while under direction of someone else, Joe would come out of the office and run the routes himself! God, I MISS HIM & THAT CREW! These new people have ABSOLUTELY NO concern for these things at all!!!!