Whitmarsh Lock & SafeAdd to Favorites
2 Blueberry LnGloucester, MA 01930Map & Directions
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TollFree: (800) 696-1913
Safe & Vault Technicians Association
This company does not operate on the up and up, and customer service or satisfaction is clearly not a top priority. I called Whitmarsh to inquire about getting a new set of keys to my safe. They came out for their "estimate" and charged me $100 - desperate, I agreed and paid. He called back to state that a new set of keys could be ordered and delivered in a week for an additional $20. Three months later I am still waiting for these keys. I called to ask him how to expedite or cancel this and his tone changed to one of inconvenience, disrespect and disregard for me as his customer.
I usually don't take the time to post these sort of reviews but I was so surprised and disappointed by my experience with a company that I felt compelled to let others who may consider them know.