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General Info
Whitmarsh has been a local business on Cape Ann since 1913. We provide quality service and focus on giving value to our customers. The owner, Bob Whitmarsh is certified in Historic Preservation and specializes in decorative period hardware. Our inventory is extensive for the largest selection of lock and door hardware designs and finishes. We sell, service, and install safes to protect against burglary and fire. Whitmarsh Lock & Safe services include rekeying, repair and installations. We have a 100% guarantee on our products and workmanship!
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Extra Phones

TollFree: (800) 696-1913

Services/Products
  • Master Key Systems
  • Hardware Installation
  • Home
  • Automotive
  • Locksmith Services
  • REKEYING
  • Mul-T-Lock
  • Custom Lock Installations Safe and Vault Services Lock Sale Hardware Lock Replacement Door and Window Repair Dead Bolt Installation Keyless Entry Systems
  • Safe & Vault Time Clock Service
  • Repair
  • Bonded
  • Estimates
  • Full Service Locksmith
  • Domestic Car Keys
  • High Security Locks
  • Safes
  • lockouts
  • Foreign Car Keys
  • Keys Made
  • Deadbolts
  • Decorative Hardware
  • Locks
  • Readbolts
  • Door Closers
  • Security Locks
  • High Security Locks
  • Auto Locks
  • BUSINESS/COMMERCIAL
  • Safes
  • House Key
Brands
Adams Rite, Arrow, Baldwin, EMTEK, Kwikset, Medeco, Mul-T-Lock, Multilock, Quckset, Schlage
Payment method
amex, discover, master card, diners club
Neighborhood
Riverview
Accreditation

Safe & Vault Technicians Association

Categories
Locks & Locksmiths, Locks & Locksmiths-Commercial & Industrial, Safes & Vaults, Safes & Vaults-Opening & Repairing
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BO
Bo O.

11/14/2014

Overall

This company does not operate on the up and up, and customer service or satisfaction is clearly not a top priority. I called Whitmarsh to inquire about getting a new set of keys to my safe. They came out for their "estimate" and charged me $100 - desperate, I agreed and paid. He called back to state that a new set of keys could be ordered and delivered in a week for an additional $20. Three months later I am still waiting for these keys. I called to ask him how to expedite or cancel this and his tone changed to one of inconvenience, disrespect and disregard for me as his customer.



I usually don't take the time to post these sort of reviews but I was so surprised and disappointed by my experience with a company that I felt compelled to let others who may consider them know.