What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
From Business: NTB of Gloucester, VA is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes and alignments, you can trust our exper…
Went In for a oil change and service was great mechanics know there stuff did a great job I recommend them to everyone great job merchants tire
From Business: Danny's Auto Glass and Mirror specializing in Auto Glass, Windshields, Chip Repair, Shower Doors, Mirrors, Commercial Glass, Curved Glass, Bent Glass and more for…
From Business: Ken Houtz Chevrolet Buick is a full-service automobile dealership that offers cars, sports utility vehicle and vans of Buick and Chevrolet. It also provides pre-o…
Serving the23061 Area
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
Click to Schedule Your Appointment Now!Schedule Appointment
We recently took my granddaughters white Toyota (2011 Corolla with much of the white paint flaking off - apparently a not uncommon problem with this…
From Business: Tires Plus Total Car Care is your go-to, expert source for new tires for any car, truck or SUV. Our tire experts provide the experience and know-how to guide you …
Get the best tires for your car or truckGet Quote
Didn't find what you were looking for?
Please help others by helping us do better.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Service at Merchant Tire in Glouester, Virginia was mediocre, and took hours. The reason I am taking the trouble to write a review however is because of the crude language coming out of the auto bay. I will never use the services of Merchant (or NTB) again based on what I heard.
I took my car here because they could inspect my car on the weekend. I told them up front my brake pads needed to be Changed, needed an oil change and the inspection. I forgot to mention a light bulb. They passed my car and told me the brakes had 10,000 more miles on them. Which was total bs! They passed my car put the wrong oil in it and sent me on my way! When I called them and told them about the bulb they missed and asked if I would be charged the guy told me yes and then argued with me until I mentioned the brakes then he changed his tune. But by that point I was done and will never take my car there again. Also when I dropped my car off the guy tells me how much he hates his boss. Very unprofessional in my opinion.UPDATE: Took my car to my normal mechanic and they found issues. I contacted the state police who came out and looked the car over with the mechanic. They found that my car SHOULD NOT have passed the inspection. Many things were overlooked.
they can do all basic maitinence on mostly basic vehicals ex. ballance, rotation, oil change, alighnment. but if you need a diagnoses on a vehical or oilchange on a preformance car or a complicated vehical ex. boxer engine, then stay far away!!!! i own a STI and they have put the wrong oil filter on my car twice and gave me wrong diagnosis because they just google the symtoms and start replacing parts and charging you crazy labor fees, they used to be great when they had all the older experianced mechanics but now they have a bunch of hick teenagers that have no idea what they are doing and ARE NOT ASE CERTIFIED BECAUSE I KNOW ALL OF THEM PERSONALY only a select few like mr. bartely, i have had my car there for 4 days because they were supposed to replace a simple PCV valve and destroyed my hoses and still waiting for special order from dealership for new hoses. IM just saying if you dont own a stock domestic vehical then do not come here for any motor work. also clearly state no test drivesand the teen mechanics will dog the crap out of your car and they dont even know how to drive stick , in conclusion if you have to come here only request a older guy named david or josh or dave and the better business burogh will be hearing from me shortly!
Run far far away from this place. I live in Maryland and was returning home from a summer vacation when my car 's A/C stopped working-- I stopped here and it cost me over a thousand dollars for a repair I didn't need. They didn't run any diagnostics on my car and said I needed a new compressor after looking under the hood in the parking lot for less than two minutes. After I paid them $1073, my car had the same problem two hours later....turns out I only needed a new cooling fan. They refused to give me a refund. On top of that--I called them and asked them for my compressor back and they lied to me and told me they were mailing it to me--but they never did! They are incompetent and unless you have money to burn, run far away to another mechanic, one who knows what they are doing!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.