few months ago, got a visit at the office. So happy they were able to get me in on such short notice. I chipped my tooth the night before from dinner, and I was going away on a business trip this weekend. Procedure was painless and can't wait to get my crown in a couple weeks. Thanks again
about a month ago, I went to the office. So happy they were able to get me in on such short notice. I chipped my tooth the night before from dinner, and I was going away on a business trip this weekend. Procedure was painless and can't wait to get my crown in a couple weeks. Thanks again
Disorganized and uncaring facility. With so many dentists in the local area do yourself a favor and steer well clear of this place.The office staff seem to go out of their way to put blockages between you and your appointment.For example: I'm covered by my wife's plan, I show up for my scheduled appointment (after visiting the clinic 2-3 times previously) and am informed I'm not on the list. I call my provider who assures me that I very much am and to look on page 10 of the list . Front line staff pulls out jumbled pile of loose printouts and looks at page 10 can't find the name. Rather than taking 2 minutes to sift through the remaining sheets on the off-chance that +maybe+ their filing system was ummm less than perfect and the sheets out of order I'm informed that I have to have my provider fax the exact page over and reschedule for next month.So I'll be going elsewhere.Glendora Dental! Wake up! Compared to the vast majority of dental facilities within a 2-3 mile radius you have so many more low star reviews. Maybe there are enough random clients that wander through your doors to keep you ticking over but if your ever want to properly grow and build a business that someone else would want to buy into please:1) Purge your least effective staff - you'll notice many of your bad reviews don't even mention the dental aspects of your practice.... which honestly seems competent..... although I do remember having to wait far too long in the chair with nothing going on even when having one of the first appointments of the day.2) For goodness sake make your records and scheduling fully digital - that rats nest of papers I saw this morning should be scanned and digitized immediately upon receipt every month. That way you would have been able to retain me as a customer simply by pressing crtl F.3) Either fix or scrap the sms text appointment confirmation system. It hasn't worked for the past year and no-one wants to be spammed by endless texts.
don't stand by their work....