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General Info
Sears Glendale is your go-to for the top-rated appliances, durable tools, trendy clothing & everything you and your family need. Shop at Sears and find savings on name brands like Kenmore, Craftsman & Levi's and many more.
Payment method
amex, discover, master card, visa, cash
Neighborhood
City Center
Categories
Department Stores, Accounting Services, Bookkeeping, Builders Hardware, Clothing Stores, Consumer Electronics, Furniture Stores, Hardware Stores, Housewares, Landscaping Equipment & Supplies, Lawn & Garden Equipment & Supplies, Major Appliances, Mattresses, Optical Goods, Tax Return Preparation, Taxes-Consultants & Representatives, Tools
Other Information

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Below Average

Parking: Lot, Private

Reviews

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jadecamille

11/15/2011

Provided by Citysearch
Overall
sears appliance maintenance contracts

I would prefer ""0"" stars for when there is a problem with you appliance. My washing machine stopped with it filled with water and unable to open. I bought a sears ma contract for like $320.00 for a year. This happened in mid August. It took 20 days until the first available appointment. 20 days of my clothing sitting in water. The first appointment was just to diagnose the problem since they don't carry most parts on their vans. They ordered the part and came back 2 weeks later. It is now November and I am on my 6th service call. There is not anything left to replace so they are replacing the motor again. HERE IS THE SCAM ON THEIR PART: if on any given service call the charge for parts costs more than $500.00 they need to give you a $500. 00 voucher towards a new appliance at Sears. SO every time they come they order one part at a time so it never exceeds the $500.00 dollars. Each time they tell you it is fixed, but it is not.
The washing machine never had a problems before this ( 3 years old). Now I am told I put to little, too much in the washing machine or I can't wash my towels. So according to their receipt that they leave I am at $591.00 in parts for 6 visits and $513.00 in labor.

Jeffrey Meyer

11/09/2010

Provided by Citysearch
Overall
Sears drops the ball !!!!! And no one cares.

My wife and I purchase the top of the line Samsung washer/dryer...when ordering my wife inquires if the units are stackable, ""oh yeah, sure"" she then inquires how tall they are when stacked and is told the height. We schedule a delivery only to be told upon arrival that we didn't order the stacking kit....so the machines cannot be set up as needed. We're told to get the kit and call and they will be happy to come back to install (another day of missed work while waiting for the delivery) We're told that the sales person should have added the stacking kit or at least ask if we wanted it...did not happen. I call Sears Burbank to see if they have the kit in stock...no out of stock however, Sears Glendale has them in stock. I call the number listed for Sears Glendale and talk to someone who says ""yes, we have two left"" she takes my credit card info, runs it and gives me a confirmation number and tells me go ahead and pick it up. I close my business, jump in my car and drive a half hour to Glendale. Upon arrival I'm told at customer pick up that they are out of stock on that item...I say there must be a mistake and I'm told to follow a guy who takes me to the appliance department where a not so pleasant woman explains that I talked to the wrong person, who is back in the east coast and really doesn't know what is available in the actual store and that I should have called the actual store (which I did but it automatically puts you through to some east coast person who will tell you anything just to get your charge card) No sympathy from the not so pleasant employee in the store and I guess I should be thankful to her for sharing all this insight to how Sears does business.
She offers to reimburse my original charge and then order the kit and bill me again only to be interupted be someone speaking Armenian who was obviously more important and I'm left standing there for twenty more minutes waiting for the transaction to be completed. On my way out of the store the employee at merchandise pickup sees me and says he's sorry but this happens all the time and he's sick of it because he is the one that has to deal with the angry customers.

So I ask to speak to the store manager...twenty minutes later, tired of waiting, tired of excuses, and tire of Sears I leave the store. I then called the Sears Glendale and get someone on the east coast again, explain the situation only to be told, ""We're so sorry, normally the stacking kit would be offered and if needed included at no additonal charge.""


THANKS SEARS FOR YOUR WONDERFUL SERVICE AND ATTENTION TO DETAIL....NEVER AGAIN!!!!!!!

annette6447

08/25/2010

Provided by Citysearch
Overall
Stay Away

The worst customer service I ever experienced.....Bianca the so called manager is rude and could care less about losing a customer.
Go shop elswhere!!!!!!!!!!!!!!!

anekab

07/28/2006

Provided by Citysearch
Overall
Store service is good, corporate maintenance not so great

Several months back, I bought a refrigerator from this Sears location. In fact, it was the first and last place we shopped at the time for a new fridge. As the Citysearch editor states it was the place my family trusted for good quality. However, I and many of my family members have changed our minds on that. Let me just say that the staff at this location was very helpful, albeit, a little pushy.

To put it simply, the extended warrany that I bought with my fridge was a complete waste of money. Six weeks ago, my fridge died. Between then and now (I'll repeat...six weeks time), we have had 2 repair men ""fix"" it...both times having it break again within 24 hours of the ""fix"". We have spent countless hours on the telephone with Customer Service, Lemon Law team, Supervisors, and finally their Escalated Dispute department. As of this morning, we still do not have a refrigerator...even after I stayed home from work yesterday waiting for the expected delivery of a replacement that never came. With the 90 degree heatwave we're currently having in SoCal, I've spent approximately $400 on ice just to keep the essentials cold. I've lost at least that much again in fresh and frozen food we tossed due to spoilage. For all of that, I could have almost paid for a brand new refrigerator.

I have never had such a frustrating experience with a company in my memory. Although my shopping experience with this location was fine...my subsequent experience with other Sears staff and departments has been infuriating, frustrating, and seemingly pointless. After I finally get my replacement refrigerator (whenever that is) I am never buying anything from this company again. Even if this new fridge breaks down...I am counting my extended warranty as a loss...as I have no plans to ever subject myself or my husband to their non-customer service.

krp1

02/16/2006

Provided by Citysearch
Overall
Sears bad service in general

Bought refrigerator w/extended warranty. Broke down two days before warranty expired. Promised same day service. did a no-show. Called and found out service was scheduled the day after my warranty expired. When I called, told me ok to leave food in refrigerator because they would be out same day. Threw out several hundred dollars worth of food as a result. Refused to reimburse because I ""didn't buy their food guarantee"" contract, which was never offered in first place. Customer dis-service is more to the truth. The extended warranties are a rip off..Refrigerator was less than 5 years old. closed account and refuse to shop there ever again for anything. Tell a friend. problem is not with Glendale, but no place to complain about corporation. Problem is company-wide.

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