Gateway Animal Hospital
431 W Los Feliz Rd, Glendale, CA 91204
Grooming: (818) 244-0168
Fax: (818) 244-3324
AAHA - American Animal Hospital Association Associations : AAHA, SCVMA, CVMA
Price Range : Average
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06/22/2008Provided by Citysearch -
If you truly love your pets, don't take them here. If you love being ignored or treated as if you're invisible once eye contact is made, then go here. I've only ever encountered one pleasant front desk assistant. They never smile or acknowledge you and say the common polite ""Hello, someone will be right with you"". I never feel welcome there. The vets are ok, except for the new young one, Dr. Gurmani...he was rude to me and then argued with me in the waiting room in front of another vet and customers, claiming he hadn't told me something regarding my dog's shots that I had just repeated back to him in the examine room (twice, so I was clear). Maybe he's just new and doesn't have that pleasant bedside manor yet, but I'm not waiting to find out. I've been taking my dogs here for years and am always uncomfortable...except for Dr. Villicana, he seemed cool, but not always there. I'm not thrilled with the fact that they are closed 12-2 weekly. Also, if you do go, pay attention to your bill, several times I've gone and they try to charge me $50 for an exam, when all my dogs are just getting shots.
08/07/2006Provided by Citysearch -
On Saturday August 5 2006, my wife and I brought our 10-week-old pup Ranger to Gateway Animal Hospital in Glendale, for an examination and to begin the necessary rounds of vaccinations and procedures required to ensure her health and well being. Id been a regular customer of Gateways for several years and knew the hospital and its staff to be caring, professional and dedicated.
Not any more.
Deciding with the attending veterinarian to leave Ranger so that she could have a flea bath in addition to her shots, we returned not even two hours later to pick her up. When we did we were brought into an examination room and informed not by the vet but by another hospital staff member that Ranger had somehow suffered a serious injury and he asked us if she had incurred the wound prior to the arrival at the hospital. When we told her she had been injury-free up to the moment we released her into Gateways care he said he figured as such but that it was a disturbing mystery as to how she could have gotten so hurt.
Alarmed we asked what he meant by hurt and he told us that she had somehow sustained a cut near the base of her tail that required stitches to close. As to how it happened, he could not say anything but that it was pretty bad and that he planned to conduct a thorough investigation to find out if it had been human error or failure of some other sort.
Ranger was brought in to us and we were shocked by her demeanor. The happy and hearty young dog that we had brought in to Gateway for standard treatment had been replaced by a frightened and unhappy pup not at all understanding why it was having to suffer a cone collar to keep her from ripping out the multiple sutures that now laced up the ugly gash at the base of her tail.
As I said Gateway did well by me until this incident but when something as horrible as this happens stitches may mend Ranger but there's nothing that can repair a broken trust.
03/04/2010Provided by Citysearch -
After a long and stressfull wait the the reception area,We were escorted back to an even more crowded area with lots of people seemingly as distressed as we were.The Vet,Jimerson quickly began to point out all the things wrong with our new dog we had rescued the week before. As I asked questions about services he was recommending, he became very defensive and began to talk down to me in a very condescending tone. Having a medical background, and owning animals all my life, he was not talking to a first time animal owner.He became very threatened, and shot down every question i asked, acting as if it didn't pertain to my new dog....Every time after that, completely dismissing me, turning to my partner and changing the subject and acting very unprofessional..Not caring about our new Dogs care,, and looking at me wishing i was not present for the experience......first and last time with that ""vet""
03/17/2006Provided by Citysearch -
There nice enough-I've taken my dogs here for almost 7 years. I must say though, for routine visits, maintenance, and shots, it's fine. My dogs have been healthy. WARNING: If you sense anything is really wrong with your pet DON'T bring them here. You're shuffled in, waiting room is packed, and they are definitely not into going the extra mile to find out what's wrong. I went to two different doctors here for the same issue (it wasn't getting better) and they both were pleasant but very dismissive...it ended up being a very serious issue and I went to a highly recommended Doctor in Pasadena and got top rate service and care.
Bottom line, if you have a backyard pet you don't really care too much about, take them here, otherwise, find a better doctor. You get what you pay for...
03/04/2008Provided by Citysearch -
Thank you - Thank you - Thank you!!! Lucky thanks you! You all could not have been nicer. Lucky is doing great now and he just finished his final medication. (I think he knew it was helping him) I can not believe what a difference it made. If only he could have told me sooner but alas he is a new dog now. I've told all my friends what a great place Gateway Animal Hospital is - (like you need any more business in your front office). Hopefully we will not have to see you soon other than his shots. You're the best.
Jon & Lucky
12/06/2007Provided by Citysearch -
If you are looking for a great animal hospital that provides good service at very reasonable rates, Gateway Animal Hospital in Glendale is my choice. My husband and I have been taking our animals there for almost 15 years now. The service is always great and even though a lot of times they get really busy and the wait can seem long, the front counter girls are always so nice keeping us posted as to when our turn is coming up. Our pets love their doctors and they don?t seem to tremble and shake when we take them in. I?ve always found the treatments they have prescribed for our pets, usually clear the problems right up. We have not felt we were pushed into unneeded services like we have found in the past at other places. And if we've had any questions, we always get a direct answers from the doctors. Sometimes they are busy and we have to be called back but the do get back to us. I have found them to be very helpful and complete in any diagnosis of our pets.
I asked then about the ?Escobar? incident that has been posted on some of the review boards that made the news a while back. Losing a pet is never easy and I understand how the Escobar?s must have felt but rather than going into details about what I know happened why not talk to them direct or stop by and talk to them in person about it. I found that I was extremely satisfied with their explanation of their side of the story. It was a sad incident indeed but also a very rare case.
My babies are getting up there in age now. I know their time will be coming someday soon but I also know, Gateway Animal Hospital will be there for me when with the most compassionate and caring staff and doctors in my time of need.
08/13/2010Provided by Citysearch -
I HAVE 3 DOGS BEEN GOING TO GATEWAY FOR YEARS BECAUSE LOS FELIZ SMALL ANIMAL HOSPITAL START GOING CASH FIRST PET LAST.I TOOK MY BASSET HOUND AKA BOOMER IN TO GATEWAY 8/13/2010 THE DOC TOLD ME THE BILL WOULD BE $497.00 I SAID OK...PAID $300.00 CASH UP FRONT WHEN I PICK UP MY DOG I WILL PAY THE OTHER $197.00....AFTER I PAID THE $197.00 WAITING FOR MY DOG AND THE DOCTOR SAID THERE IS NOTHING WORNG WITH YOUR PET..HOW OLD IS YOUR CAT THE DOCTOR ASKED???? .WHAT CAT I HAVE A DOG HERE IF THEY WANT TO OVER CHARGE YOU AND LIE TO YOU THEY SHOULD READ THE FILE OF PET..I WILL NEVER COME BACK TO GATEWAY ..THEY TRIED TO PLAY A LAPD OFFICER WITH 36YEARS ON THE FORCE..BOOMER GOT THE LAST BARK ON GATEWAY SMALL ANIMAL HOSPITAL
08/19/2010Provided by Citysearch -
My son and I brought our beloved cat, Joey, of 18 years and 5 months into your hospital on Thursday, July 15th, we knew he was very ill. We want you to know how grateful we are for your professionalism and kindness to us on that sad day. We appreciate the humane manner in which you handled what was so hard for us to face. Thank you Julia and Gus R.
08/20/2010Provided by Citysearch -
I used to go to a super expensive vet in the valley. Every time my dog went in for a foxtail removal or shot, it was always well-over 300 dollars plus warnings that I should plan on having dog undergo surgery fora hip replacement or a 1800 teeth cleaning. Gateway docs have a great way of putting everything in perspective. My pup's hips are doing great (with no surgery) and the 1800 teeth cleaning was done at Gateway for 300 bucks. My 10-year-old dog has never felt better and it's thanks to the crew at the clinic.