The best and most reliable hospice care team in Greater Los Angeles area! They have the best care team! Very Professional and Compassionate. Highly recommended.!
4000 Palos Verdes Drive NorthPalos Verdes Peninsula, CA 90274
From Business: We provide compassionate, quality in-home care for seniors in Palos Verdes and the surrounding Los Angeles South Bay communities. Our care solutions are customize…
1803 Sichel StreetLos Angeles, CA 90031
From Business: we provide total floor restoration / carpet cleaning solutions for Industrial, commercial, Institutional and residential clients.Emergency services is also availa…
904 Silver Spur Road #386Rolling Hills Estates, CA 90274
From Business: At Age Well Life Care Solutions™ we have a passion for helping seniors and their families find the right solutions so that they can successfully navigate the chal…
The CHHA's were wonderful, as were the LVN's -- but Dr. Protacio was a BIG FAIL. The Certified Aides who came to our home twice a week cleaned my mom very attentively, nicely, and with great care. The LVN who would come out twice a week was also very caring, checking her vitals, etc. One of the RN's was pretty good, but I had to pull information out of her.We'd had the hospice for a bit over 3 months, and the Doctor only came to our house one time; unannounced on a Sunday morning, wearing a Hawaiian shirt, so at first I didn't know if he was a salesman or something. My mother sadly passed away exactly one week after a fall in her bedroom; the injury didn't look bad, like a modest carpet burn, but at her age it was too much.I'm sure he was informed of this by the RN's, who I had to ASK why she had become unresponsive and not drinking or eating. I had to call the Dr. myself to get his opinion. That he'd called me back was amazing for the current state of health care. He asked me her age, so apparently when he called me back he didn't bother to get her file out or check the computer.The RN did give me feedback of what her possible condition was -- but the Doctor couldn't be bothered to come by again to look at my mother, see her injury, state, responsiveness, lack of eating/drinking, check her pupils...I HAD TO REQUEST an IV, as no one suggested trying this. I was hoping that with the IV she might rally, but she did not. He could have given me more advance warning of her situation. Is that expecting too much? I think his communication with me of the pros and cons of her state could have been MUCH better -- actually, they were NON-EXISTENT -- until I'd got him on the phone!Of course, there was nothing medically he could do for her, but he could have kept me -- her only son and caregiver -- better informed.Other than this, in my opinion, poor attention by Doctor Protacio, everyone else in the agency were very attentive and wonderful to deal with.
Heritage is the type of company you hire for your loved one if you don't care about them because this company doesn't care about them either. They are very difficult to communicate, they are not honest about their caregivers punctuality, caregivers are not attentive, they do not do the minimum required task and it's all covered up by their superiors. They avoid confrontations and when ever you try speaking about the issues they give false excuses as to why they are unable to help you. They do not care to create a healthy relationship between the patient and the family. I would never recommend this company to anybody and since I see negative reviews don't stay up here I will make sure to post this everywhere Heritage is advertised because people need to know how they really work.
When I need care assistance for my parents and need to recommend to my friends, Nurses touch is the first on my list. I've been working with them for over 10 years now and every time I needed geriatric help for my parents, they have been helpful. They provide great care and comfort and have professional staff.
This is the only hospice in los angeles county that i found suitable for my mothers needs. They show such passion when they toke care of my mother. I really saw the good in these people. I have seen many hospices in the LA county area and all they do is fraud. They do not provide patients with service. Hospice of Grace gave my mother the most top notch quality service there is to give. Thank you HOG for making my mothers last days peaceful and comfortable.