First of all, I am from Victorville and I am a full time photographer, so I don't have much free time. So when I was searching for a car, I didn't have time to visit dealers in person, and when I called this dealer and spoke to the sales person Marinka, she went out of her way to get me the best deal possible and even told me how to apply for financing online. I didn't feel pressured AT ALL by her, unlike other places, and instantly felt she was a person I could trust. I filled out the online application, which was really easy and after I got approved, she asked me to go to the dealer and check out the car. When I got there, the car was BEAUTIFUL, however it had some minor defects caused by the previous owner, but Marinka and Thomas the Sales Manager were very helpful and had no problem getting all of the issues fixed.After looking at the car, I was taken into the offices to fill out my paperwork and was helped by Lucy the finance manager. She told me about all the available options and about a BMW credit card that I was approved for with the same credit check and never rushed me into buying anything. I felt very at home with everyone! Now I took my car back to the dealership so they can fix all of my concerns, which Danny and his team did and they gave me a fully loaded 2014 5 series to drive while mine was fixed. I feel very happy about my decision to buy a car from them. Everyone, especially Marinka was very helpful. I will definitely come back in the future to purchase an M6 (which I LOVE). I can't say enough about these wonderful people, I don't realize why they have so many bad reviews, but after being rejected at BMW of Ontario, and treated badly at other dealers, I can say I will recommend this particular BMW dealer to everyone! Thanks again!!!
Went to Glendale Mitsubishi this past weekend to look at a 2013 Evo X GSR. Gina had contacted me a few months before and kept in touch until I was ready. Got to Glendale and Gina was busy with another customer so Armando helped me in the beginning. He was very helpful. Then when Gina was free she came and introduced herself. She had a very positive attitude and was willing to help me out. Then Mike (the general manager) came and started talking numbers. And he ended up giving me a great deal on a Phantom Black Evo X that they had. So we went to the bank to get the down payment (cashier's check) and came back to talk to the financial department. He was really nice as well clarifying any questions I had. Once that was done Gina took me outside and showed me how to operate some of the things in the car. She was so helpful throughout this whole process up until I drove home with the car that day. And she has still kept in touch and told me I can always contact her if I ever need anything. Overall the experience here was great compared to other dealers that I went to. And they even washed the car and gave me a free full tank of gas. Now that's how you take care of a customer. I'm glad I made Glendale Mitsubishi my choice.
My car was stolen in July 2012 when temps were high and my bank account low. I actually did not consider buying a Mazda, but stumbled upon Star Mazda while car shopping on a 100+ degree day when I just needed a break. A sales rep brought me some cold water, I told him what kind of vehicle I wanted, and within two hours I had a fabulous car (named him Ernie) at a fair price with decent financing. Better yet, whenever I have taken my Mazda 2 in for any kind of service -- tire repair, tune-ups, detailing -- the service has been friendly and efficient (including emergency repairs on a Saturday morning). I get all my questions answered and issues addressed honestly and in a friendly manner. I had such bad experiences with dealerships in the past (blatant lying, losing my keys, breaking things during tune-ups) that I am astounded to be leaving a glowing review for one, but frankly I believe Star Mazda deserves five stars plus for putting customer satisfaction first.
[Service Center] Umm...they're okay. I may be biased, as before I got my GTI, I owned a Lexus and would go to Lexus of Glendale across the street (which is AMAZING). This service center is not Lexus by any means, but given the budget constraints and challenges they may be dealing with the staff has always handled me with care.There are no loaner cars, and even though there is a..."shuttle", I have yet to have ever been able to use it. It's always "out" or otherwise missing or full. So I end up catching the bus to work every time I drop off my car. Do I miss the beautiful Lexus loaner cars--heck yes. Expect for there to be a large number of people there for service on any day of the week. It will always be busy.They do wash your car for free depending on what service you're bringing the car in for (mfr scheduled service), and they are the best detailers ever--my car looks brand new when I get it back.
I am compelled to write about an impeccable customer experience I enjoyed at Star Mazda. I went in to buy out my lease, but ended up leasing a new model. The finance lady (Donna - she's great!) laid out all my options, clearly, logically, with not an ounce of pressure - she, of all people, sold me the car! Honesty and transparency are hard to find with car dealerships! When the (often infamous) sales guys got involved, I was pleasantly surprised that they too were honest, upfront and very helpful. Overall excellent customer service and a great experience all round! They deserve my 5 "Star" rating!
So the engine acted up in a way that my typical mechanic didn’t have the tools and expertise to fix. Scheduled an appointment to take it into the service dept and was in and out in under 30 min. Greg, the service advisor did a great job in explaining some potential causes of the issue and set me up with a loaner since the repairs were going to take a few days to troubleshoot, get the parts ordered and repairs made. One of the cleanest, most organized dealer service experiences I’ve had. The only drawback is dealer service comes with dealer pricing :(
I have bought two cars here and used this business for serving both of them. The service team is high quality and I have always had a good experience with them. The sellers I worked with were both really helpful. The finance team both times tried to pressure-sell me into things I didn't need, but that seems to be norm unfortunately at all dealerships these days. I just stood my ground and finally closed the paperwork. Other than that though, I have had a solid experience with everything there that I have interacted with.
It is common to have low expectations for a dealership sales or service experience, but I've had quite a few good ones. Sadly, Star Mazda had never provided one. We have experienced overpriced estimates compared to other Mazda dealers in the area, and one repair that resulted in a very dangerous follow-up condition (which they apologized for, at least.) I've had better experiences elsewhere, and I suspect you might, too.
I took my car here for a regular service, and was sorely disappointed. It was a basic service (oil change, tire rotation, basic inspection) and they managed to mess up 3 things. Given that they messed up the 3 things I could visually inspect in a regular service I had to wonder if they even did any part of the service. Now that the maintenance included with the purchase of the car is over, I won't be going back.
We bought 3 cars from them already. We do not want too much haggling that is why we deal with their internet department. We only go to the dealer with the most reasonable price so when we make the appointment, we already have a price in mind. Lawrence Long is really nice and does not pressure customers. We also take our cars to their service department. Christina takes care of us really well.