My wife and I have had 3 Tuff Spas tubs over the last 10 years. With each move to a new house, we've had different space requirements, and there's always been a model that perfectly fit the bill. We're currently in a TT-250 which fits nicely on our patio. Each tub has been easy to maintain and the perfect way to unwind every night.
I recently purchased a TT 650 Tuff Spa. The sales team treated me with respect. While my spa was in production, I was proactively contacted by the customer service staff who not only thanked me for my business, but also gave me a completion and delivery ETA. I purchased the hot tub because of the great product and very reasonable price. I am now enjoying the hot tub and will definitely recommend my family and friends to check out Tuff Spas in the future. Great experience all around.
I purchased a spa from Tuff spa and paid in full. It took us a while to install it as we had to run 220 wiring. The spa supposed to be under full factory warranty.The first time we used it the pump had shut down after 8-10 minutes and it would not start again for several hours., I contacted the factory. They would not help so I wound up taking to the manufacturer that supplied the pump and the controls to Tuff Spa. With their help we trouble shot the system and determined that the pump was overheating and caused it to shut down. They told me to contact Tuff spa. Again I contacted Tuff Spa, I sent them a detailed Email including pictures and offered to share with Tuff Spa my conversation with the pump manufacturer. I sent copies of the Email to the dealer who now does not answer the phone. He conveniently left on vacation a couple of hours after my initial call!! Again they would not help. I could not help noticing that the wood frame is not even tied together. It is just held in place by the plastic exterior skin. The warranty is by Tuff Spa, not the dealer. We are now into the second month since the spa was installed but we still cannot use it.As of this writing the spa is still not operational. Avoid these people.
My wife and went to the home and garden show Oct 3 2015 in Phoenix and we had purchest a new spa. The problem happened on Tuesday when I lost my job so Wednesday morning I called to cancel the spa. We payed the whole amount upfront just short of 5 thousand dollars. In the details of the contract it says there would be a 10% restocking fee if you cancel after 3 days. I usually don't write many reviews but in this case 1 day cost me 500 dollars. In most cases people don't know when they will lose there job and I understand the restocking fee. They told me they had already started building the spa that I ordered but who really knows. Anyways be aware of the contract that you sign and the amount you put down to start having it built. 1 day should not have cost me $500
I just received a Tuff Spa and the spa operates fine. However, I feel it was misrepresented by the salesman, Jon and the production manager, Mace. They said it could be placed on any surface. The surface I placed it on was not level and when filled, the jets are not covered on one end. The installation company said to call the factory and have an authorized move to relocate it. The company would not authorize the $100 fee. I have never owned a spa and was not told it had to be level . Recommend getting a copy of the installation and operating manual if you buy one. For $100 they have a unhappy customer. Also don't believe the sales people. Bruce Dishman, Gig Harbor.
I have had nothing but good experiences from this company as long as you do not allow Jerry Kadansky does not get involved in the purchasing of a spa. Jerry will gladly try to suck an additional grand out of anyone trying to purchase a spa....go to a spa dealer instead and save the thousand dollars, but DO get a Tuff Spa