Clark did a great job! Friendly and professional. He was on time, courteous, and returned when promised.
4401 E Baseline Rd Ste 108Phoenix, AZ 85042
From Business: When it comes to home improvement services, Sears is a name you can trust. Our Project Consultants in Elk Grove Village will you help you make an informed decisio…
From Business: Sears Home Improvements is your trusted, long term partner. We’ve been helping customers improve their homes for over 125 years and we back our work with strong w…
This company is not open anymore. It is under a different name, same dishonest and criminal owners. Look up sun cities appliance in El Mirage. They took down their page on Facebook because it was filled with negative reviews and lawsuits and BBB complaints. Stay away from Sun Cities Appliance operating under their new name.
I bought a fridge on Feb 12. It was delivered on Feb 14 and the fridge leaked. He couldn't fix it, and said a maintenance technician would be over the next day. He said he had to order a part so he would be back on Feb 18. No technician showed up so I called the store to follow up and was informed that he had taken the day off and the supplier of the part was closed for the holiday.Finally the part was replaced on Feb 19. But Feb 22 I noticed water again. They scheduled me for Feb 25, but through my own error in communication, I canceled that appointment.I rescheduled for Feb 28, but again no one showed up. I called to follow up but the store could not get ahold of the technician. A manager from Sun Cities Appliance called me back to guarantee a technician for Mar 1, kept interrupting me, and then hung up on me. Needless to say, the technician never showed up, and a call to the store was never returned. I got my boyfriend’s dad to fix the fridge.
The service tech Clark was great. His knowledge of mechanics of our washer proved to me that we would not have any future issues. The gears that shredded was the fault of a nut that worked itself loose after many loads of laundry. I would have thought that the factory would use a lock washer but that's life. Clark handled the issue professionally and quickly so we could get to the pile of clothes that needed to be laundered.
This is what I would refer to as the greatest service call. I called Sears at 1am; they set up an appointment for the same day, between 8-noon.The serviceman arrived at 9am. If they had let him know my address earlier, I would have been his first stop because he lives nearby.I have been a Sears Service customer for over 20 years. There have been literally no instances of missed service calls or late arrivals. They are the go-to people.
Sick of the smart machines that are too busy saving the environment to get your clothes clean? Want an old school appliance that gets the job done? Go here. Plus they are green (recycle) and have made in the USA. I used this site because they don't insist on my firstborn just to write a review. (Not a TwitMyFacer)
Angel is wonderful. She is a asset to the company. She to care of the problem on hand. The water here is hard so the service I pay is great.
I love this place, this place has such great refrigerator tech. I had another company come out and they told me I needed a compressor along with a board. I went to scratch and dents bought a used stainless refrigerator. Michael the manager called me a few days later and told me my old refrigerator didn't need a board or compressor, it just needed a element. scratch and dents fixed my old refrigerator and offered it back to me with the cost of the repairs. I was so impressed with there honesty and would of never guessed this from an appliance store. I paid for the repairs of my old refrigerator and kept the new one as a back up. I can not say anything negative about this company. They are top notch and I will be returning back to them. Michael and Chris A thank you for your honesty and God Bless you.
This place is wonderful. I purchased a washer and dryer for one of my rentals. They were quick on delivery and even called my tenant to work around there time. I will be back for my other rentals.
Let me say first I bought my washer/dryer and refrigerator last Friday and I was a bit worried due to the other review. I read other reviews online and I took a chance and let me say I am glad I did. The lady who helped me was very nice and was trying to get me the most for my money. I bought a stainless Kenmore refrigerator and a Kenmore Washer and Dryer. I was able to get my delivery the same day and hook up with hoses for my washer, new waterline for my refrigerator and new dryer tube for $35!!!! Home depot or Lowes couldn't beat that!!! I did have a small issue with the dryer but I called them and they were out the very next morning. I have since sent my friend and relatives to them and they couldn't be happier. This is a great place for the money and services! I will be back for a stove!!