Kerry's Car Care

Great service & honest. Been coming here for years

ABSOLUTELY TERRIBLE!!!! 5+ hours to get tires the 1st visit and my car BROKE DOWN DUE TO IMPROPER REASSEMBLY the 2nd visit. Had the vehicle towed to Bell Lexus and after inspection I was informed that it was because the CRANK WAS LOOSE which caused the belt to fail, several wires were NOT SECURED and the ground wire from the alternator was NOt CONNECTED to the frame. When the belt failed it broke the oil pressure switch as well. All in all it will cost me just over $500... this is after I paid kerrys over $1000 in labor to install my supplied parts. And this is after I bought tires from them that took over 5 hours to install. After calling and talking to TJ they told me that they would only pay for it if they fixed it. And I understand the principle behind that however, when your "master mechanic" CANNOT REINSTALL AN ALTERNATOR PROPERLY having another technician isn't a risk I'm willing to take. Now I'm going to have to take them to small claims court, BUYER BEWARE. There may be a lot of people who are happy about their oil changes but if you're curious as to have them go deeper into your motor I would strongly advise against WASTING YOUR MONEY. I'm no mechanic but I know that you need to reattach all of the parts when you reassemble them..... I went back because when they messed up the 1st time they tried to make it right (5+ hours for tires) then when I go back and give them over $1000 to do more work my car breaks down within a few days.
Burn me once..... shame on you
Burn me twice..... shame on me
I've worked in the automotive industry for many years and it's clear they are over booked and under staffed. Their mechanics are poorly trained, skip steps and take shortcuts. They will OVER PROMISE and UNDER DELIVER. And to be honest their CHEAP and SHODDY labor isn't worth the headache. I thought they had quality technicians but it is clear they do not.

This place is amazing, if you are looking for a place to take care of your car, this is it!!!!!! No wonder they have been in business for so long. Keep up the great work

This was my first time going to Kerry's and it was such an unpleasant experience. I will never go back. My air conditioning was blowing hot air. They diagnosed the problem and called me with a quote to fix the AC. I authorized the charge and when I picked up my car it was still blowing hot air so they said to bring it back to check it out. They failed to do their due diligence in providing me with the service they promised to repair the air conditioning. I authorized the charge under false pretenses that my problem was going to be resolved. Not only did I pay $240 to still have my ac not working and blowing hot air, but they wanted to charge me an additional $116 to perform further testing, which I declined. They advertise that they guarantee to repair it correctly the first time and I was happy to go there because of their great reviews and 3-year warranty. However, their actions do not align with their words. They refused to refund my money and I drove away 8 HOURS later without an adequate repair and very unhappy.

Their courtesy,friendliness and professionalism are exceptional. Their knowledge of Mercedes product is first rate. This is the place where you can trust

I am very impressed with Kerry's. I am a relatively new customer, but feel that I have finally found an honest, well run auto repair shop. The work done is first-class. I am sold on Kerry's !!

enjoy dealing with kerry's as i don't feel as a woman i'm being taken advantaged of! everyone i've dealt with are friendly and professional! keep up the good work! thanx

The men looked over everything on the car, as always, and took care of what was needed- a must in this time of shortened daylight.

Outstanding service!!!

Fast and friendly.

This is the first time I brought my Enclave to Kerry's. This unit was strictly serviced by the dealer. My message center informed me I needed an oil change and the dealer could not get me in for a week. I have had a great experience servicing my 2000 Sierra with Kerry's so I called them and was able to have it serviced the same day. That to me, that is real service. Thanks for the fast, friendly and efficient service.

I believe it was a good service.

I really do appreciate your service.

No complaints. Staff was very helpful.

Thank you for your honest service.

I LOVE Kerry's Car Care!!!!!!!!!
AWESOME STAFF THAT I CAN TRUST!!!
KEEP UP THE AWESOME JOBS THAT YOU DO!!!!!!

Great job, great service, and great people.

Great customer service. Great experience

Good job in general, good communication.

Wonderful friendly service! Will definetly be back! Thank you!