Christian Brothers AC, Plumbing & Electrical
6827 W Belmont Ave, Glendale, AZ 85303
Bike Parking: Yes
Wheelchair Accessible: Yes
Services: Heating, Air Conditioning
No coupons available
I actually had a plumbing emergency on a Sunday morning and when I called Christian Brothers, one of their customer service representatives actually answered the phone and was able to send a technician to my home that day with no additional charge or overtime rates even though it was Sunday. I had also been meaning to get my A/C unit checked out for some time, but never got around to it. The technician that they sent to my home was not only able to fix my plumbing, but he also checked out my A/C unit while he was there so that I did not have to miss work and schedule that some other time. I was extremely pleased with the technician. He was polite, clean, and he even wore shoe covers to protect my light carpet. I would definitely recommend Christian Brothers to my friends and family.
Do not use this company unless you have "extra" money to give to the needy. These guys took advantage of our situation and overcharged around $300 for services that an equally qualified, certified and competant competitor could have provided under the same circumstances. It was the 4th of July in Phoenix and our AC had quit working. We began to call numbers in the yellow pages, a technician responded and performed diagnostics and added refrigerant to our unit. As renters, we did not know how much this service should be, and authorized the over $500 service charge. When we contacted a competitor, they came out and performed a diagnostic service and added refrigerant for a fraction of the cost. The AC unit was shot, but they were outraged at what Christian Brothers had charged us for the services rendered. They provided us with documentation to present to our credit card company, but the Christian Brothers lawyers have carefully worded their contract to leave contest to authorized services basically impossible. We tried to negotiate with the owner to be reasonable (and ethical) concerning the charges,but, to no avail. If you experience an emergency, suffer throught it and shop around. It is much better to experience some physical discomfort than the sting of realizing you have been exploited by an unethical business.
I read the reviews and decided what the heck, I would try them for myself. What a waste of time and money. Customer service reps were nice and polite but the techinician was rude and disrespectful. Without looking doing a thorough look at my unit he came up with a price to repair it. It was almost like he had a total already thought of in his mind when he came out to look at my unit. Needless to say he wanted to charge over a thousand dollars for something that I had repaired for just under $150.00....Look elsewhere!!
Christian Brothers came out and tried to charge me $650.00 for a motor that cost less than $50.00. They were here only 15 minutes and charged me $175.00 for the diagnostic charge. I do not advise anyone to use this company. They claim to charge by the job and not the hour, what a way to rip off customers. A 15 minute job for $175.00 without using any parts? They are not Christians. The old owners use to be, but not the son running it now.