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33 years family owned animal hospital, boarding and grooming.

Where Your Pet Is Our Priority!

General Info
We are a full service veterinary hospital offering basic surgery, with the occasional specialty procedure. Our caring staff is compassionate, knowledgeable and utilize their education in the latest technological advances to provide your pet with exceptional care. Our Veterinarians and Vet Techs together, will offer you a wealth of knowledge and answer any of your concerns.
Email
Brands
Advantage, Science Diet, Travel Kennel, Wellness
Payment method
cash, check, debit, master card, discover, visa
Location
Between 61st Ave and 63rd Ave on the South Side of Bell Rd Glendale
Neighborhoods
Sahuaro, Brandywine Estates
Languages
Spanish
Categories
Other Information

Parking: Lot

Specialties: Cat Vets, Rodent Vets, Dog Vets, Rabbit Vets, Bird Vets, Exotic Pet Vets

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Reviews

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Cindy G.

10/05/2015

Overall

Took my new pup in today for initial visit. While waiting at the front desk I literally watched a young blonde groomer shove a large golden retriever several times. This "groomer" was sitting down on the floor while attempting to shave this very large dog by herself. She was visually stressed and hostile towards the dog. I informed the front desk staff who quickly let me know they were separate and gave the distinct impression it was not there problem. I then asked to speak with the Manager. While I was waiting I continued to watch the groomer be aggressive towards this dog and no one in the salon or vet office tried stopping it. The manager acknowledged this is a new groomer and appreciated the feed back. I asked her if they video tape and she stated they did. I asked her to watch the past 20 minutes and she agreed. Hopefully she did. The veterinary care we received was OK at best. The vet was in and out in literally 2 minutes. He administered a rabies vaccine without even asking. The only redeeming thing about this clinic was Freddy- Vet Tech. He did a more thorough assessment on my pup then the vet and spent far more time. Overall I would NEVER recommend this place to anyone!

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Antonio D.

10/18/2014

Overall
Really bad customer service

I have not experienced worst customer service than the way academy west handled my situation. Be aware coming here, they appear nice if there ends up being no issues with their work. If you encounter an issue (cut while grooming) they assume no responsibility. I had been taking my dog there for a long time to get groomed, everything was good. The last time I took him they cut his rear end, I did not think it was a big deal so I let it pass, however upon being home for a few days, it started bleeding extensively. I reached out to them for help and they turned their back on me, they told me I was held responsible because I waited a week and need to cover full cost. They even tried to deny the cut. It would be a little more reasonable for them to try to deny fault if I demanded my money back, but I just wanted my dog to be seen. Thank you for reading, if you do choose academy west I hope there are no issues with your pet, because they won't accept fault.

Barbara I.

09/21/2014

Overall
Boarding

I have boarded my dog here several times. The last two the lady who checked us in was so rude!!!! The last four times she has brought huge soft body ticks home. Even treated with frontline. She yelps every time she yawns and she is jumpy when I go to touch her. I have no idea what they did to her this last time, but I'm looking for a new boarding facility from here on out. I can't wake up to my dog in pain and go to

Pet her and find ticks in bedded in her fur. I have never had any infestation issue with her- I spray her with repellent all the time and she has short fur. I'm just sick! Sending the county a complaint too

KF
Kathleen F.

04/10/2014

Overall

We have taken our dog to be groomed there and the groomer is great. However I will never go back. The woman (who I think might be the office manager) was so rude! Our dog was there six hours (she is a 32 lb dog) and left in a small cage. No phone call when she was done ( I called at noon to check on her since we left her at 9 and was told "at least another hour". Finally at 3 I walked in there and asked why they hadn't called and they said we did at noon. I said no I called you and repeated what I was told. I said you have had my dog in this small cage all day. She said well sweetheart (how professional was that) do you really think we would do that. My dog answered her question when I got her outside and she peed buckets! They just lost a good customer. Nobody should be treated like this and my dog might not mean anything to them but she is family to us! Do yourself a favor and go someplace else!

DL
Diana L.

03/27/2014

Overall

My 9 1/2 yr old pit bull ended up dying from complications of e-coli poison. I had started her on a raw diet thinking it would be better for her and prolong her life. Little did I know. I started the diet 1-2-13 and she died 2-8-14. I took her to Academy West because she has gone here for vaccinations, otherwise she was healthy. We were there twice. first time I had to insist on blood work, second time two days later she was lethargic, cold, vomiting and rear end spasming. The vet said after taking one x-ray, " she is constipated, take her home and leave her in the yard for a while. I can't find anything wrong with your dog, she is healthy and should live many more years." I got one more week. She had all the signs of e-coli I have since found out. And I made it a point to tell him she had been on a raw diet at the first visit. Very casual and careless treatment

ashleg

08/09/2013

Overall
very upsetting

My husband and I took our puppy there for vaccines and had to take him in for boarding for a couple days for the first time. I can tell you now I wish I knew before what I was getting into. My dog lost weight being there even though they charted he ate. He came out very timid and limping which I was never notified that he was ever hurt in there care! He can't walk and won't eat and his foot is swollen 3x normal size. It bleeds out puss and blood when they said he must have ffractured it but the next day say he might have been bit but can't give me any answers! My heart is broken seeing my puppy like this and I will never send him back. There was only one lady I liked there everyone else has attitude and hiding the truth of how they treat the pets. Beware!

emtay27

12/13/2011

Provided by Citysearch
Overall
Great impression and service to both animals and people

I had to get several kitties spayed/neutered and some were mine that I had opted to keep, others were my rescued kittens & mama. They offered a rescue discount and I spoke to a tech on the phone about prices and she was VERY helpful and sharing everything so I would feel comfortable with bringing them. Upon arrival I was greeted in a friendly manner and didn't wait long, Vet even said ""hello"" though this was just a drop off. I was happy to learn the Vet has kitties himself and would take good care of my babies. I received calls to update me and staff took time to explain everything to me with aftercare and a call to check on them. I was impressed to discover they also have boarding and grooming on site too. What impressed me the most is their dedication to animals, they have adoptable kitties in the lobby and appear to care about rescues, which is what I love to help with. No surprise costs or issues, my kitties are all healing well and appear very healthy. I would recommend this place to friends, rescues and that says a lot coming from someone who is active in a rescue and a dog/cat owner!

kepetersen3

01/13/2011

Provided by Citysearch
Overall
Excellent Staff and Service

The staff is always so nice when I bring in any of my pets. They address my pets by their names and try their hardest not to frighten them. The doctor always plays with my cats, and tells me how cute they are (even if he doesn't really believe it). I have adopted two kittens from local shelters and I brought them here for their courtesy check-ups. I continued going here for all their other needs because I felt welcome and they offer deals to owners of a new pet. Also, when my 6 year old cat went missing, they were more than willing to allow me to post a lost cat flyer on the bulletin board in the lobby.

honest girl

12/20/2010

Provided by Citysearch
Overall
WORST PLACE EVER!

I moved too far form my old vet so I tired this one. It was horible my dog was a youngster and he was their to get shots and the man looked like he had been in prision and he pulled my dog but when my dog backed up they pusehd him into the table the table went swinging and he had a HUGE not on his head for about 2 months. I had to get my son to take my granddaughter outside bedcause how upset she was and i dont blame her. Then I got a puppy we went their to get him checked out and found out her had a heart problem and my granddaughter started crying the doctor told her to stop it he would be fine. Which I thought was very rude and after about 5 people came in to listen to his heart like hes just some experiment! I later had to put him down which means the doctor is a liar and when i came in i called beofre i did and they made me weight their while i was histarical for about 30 mins. Just holding him knowing that he was going to be killed was the worst day of my life if i had to cut off my own wrist it wouldnt be as painful. Ever since then I drive the 35 miles to my old vet. DO NOT GO THEIR IF YOU CARE AND LOVE YOUR ANIMAL AND EVEN IF YOU DONT YOUR ANIMAL DESERVES BETTER THAN THAT. WORST PLACE EVER I WOULD BE BETTER OFF GOING TO A HOBO OR A 7 YR OLD!

kittypurry6

10/28/2010

Overall
Great Doctor, Great Staff

I have been bringing my cats to Dr Kimmel for a couple years now-- he is really great with my babies and is always willing to keep the costs down when he can. I bring my long hair baby in for grooming- they have a great and compassionate groomer who has worked there for years and knows her stuff! She loves seeing my baby when I bring her in. I recommend this clinic to all my friends because I know that everyone cares so much. They even have adoptions which tells me that the owner is really compassionate about animals. I wouldn't trust my cats in the hands of anyone else!

megcgibson60

05/03/2010

Overall
My Pet Got Sick

I boarded my pet there for a week while on vacation. When I picked her up she was not well. She got so sick and I rushed her to my local vet. She had picked up a virus/bug from the kennel. It took her almost another week to recover with medication. NEVER AGAIN

Deison

10/20/2009

Provided by Citysearch
Overall
One of the Best Places in Arizona

Ive lived in Arizona all my life and this is the best Vet hospital by far. I did my research on line as many of us do and this office was close to me and my new home I just moved into. I read the past reviews and most were great with the one or two who were unsatisfied, but we all know that we cant please every one. No matter how far you bend over backwards to please them (PMS I guess). I first called and was greeted by their receptionist, friendly and very informative. I take my dog in and the place is an older building yes but not dirty in any way. I then get to see a technician. She looks at my dog from head to toe and asks all the routine questions and then it surprised me when she asked me how I was doing? we talked a bit about my dog and life with him at home and even about my other pets . I thought to myself this is great. To be honest with you I first thought she was the Dr. until she said she was just the tech and I would be seeing the Dr shortly. I found it very pleasing when she not only wanted to address the problem my dog was having, but also wanted to get to know me and my pets on a personal level. She was very helpful and was so gentle and genuine with how she approached my dog ( he can be a bit scetchy/ scared) all the information she was giving me was wonderful. I saw the vet and he was great! we joked around a bit about pets and the economy and well I just have to say, it made me feel as if I had known them for years. My dog was calm, relaxed and seemed to really enjoy the company he was in and so did I. I was so impressed by them that I even called back that day to ask who my vets name was (I couldnt remember) and the technician who saw me. I just wanted to say I have found my new vet and you guys are awesome!!! thank you Dr. Kimmel and Lily you are truly the best.

Thorn

07/23/2009

Provided by Citysearch
Overall
An Animal Hospital with Heart

My daughter recently lost her pet and we took him in to be cremated and the staff was so compassionate while we were there, then last night we recieved a hand written letter in the mail expressing there sympathy for her loss - it was so touching.

Thank you

swhite161

06/10/2009

Overall
Great place

I love this hospital, they treat my pets well when they board and the staff is very friendly, I have always had a pleasant experience . the staff is very knowledgable and take the time to explain things without just saying heres your bill! I would highly reccomed this hospital to anyone that loves their pets and treats them like part of the family.

CatGirl26

08/01/2008

Provided by Citysearch
Overall
Always a Good Experience

I have been coming to this clinic for a while and I always feel like my cat is treated like the princess she is. The doctor is great, the staff is caring and the drive is very convenient (even if I moved far from this place I would still drive the extra miles.)
They offer boarding and grooming too, so I never have to leave this place. I board my cat there and feel good that I know she is in good hands.
I highly recommend this hospital!

catgirl26

07/29/2008

Overall
Great staff and doctor. My cat...

Great staff and doctor. My cats love boarding there.

lindseyNaz

07/14/2008

Provided by Citysearch
Overall
Never go here!

If you love your pet, never take them to this office!! I took my 11 month old puppy here to be spayed and was appalled by everything, from the staff to the cleanliness to the customer service to the way they treated animals. I was unsure of the place from the moment I walked in, but figured it probably wasn't a ""dirty"" place, just an older building. The woman at the front desk was rude to the customers as they walked in. The vet tech that took my pup and myself back into a room was unfriendly and cold towards myself and my little girl. She argued with me over the breed of my dog (who is papered), talked down to me, and was not at all friendly with my pup. As she was taking her back she just took the leash from me and started taking her back - no ""say bye to mommy!"" or ""come on little girl!"" - nothing, just took the leash and started to walk out with her. I grabbed the leash back to stop her so I could at least say bye to my baby. Still, against my better judgment I figured I was just being ultra picky and that if they were a veterinary office they had to be okay. They over-anesthesised her, she was sick the whole rest of the day, and didn't come out of it for two days. I was told that dissolvable sutures would be used, and my boyfriend was told that they were when he picked her up - we were told she did not need to come back to have them removed, they would dissolve in a couple weeks. A month and a half later I looked at her cut (still there and not healed!) and noticed what appeared to be sutures in her wound still!! I took a pair of scissors and cut one end and pulled out three inches of fishing line type sutures. I called them and asked if they normally lie to their clientelle like this and was fed a line of BS and told that I should bring her in to have them look at it. No way is my dog or any other pet of mine going back there, EVER! I told them no thanks, I'd never take any pet of mine back to that place. Take my advice, terrible place.

Overall
Caregivers?

All employees of the hospital are wonderfull! Its the owner that bothers me. He is all about money and not the care of animals excpept his own!! Ive seen behind the doors. Thank god for the loving staff. If not for them, no animal would desirve to go there. Please take in to consideration before going, that they OVERCHARGE, RATKE IS RUDE AND HAS NO BEDSIDE MANNERS, AND THEY WILL DOUBLE BOARD ANIMALS IN KENNELS without your knowledge! (only when told to do so by ratke) They do help with golden rescue and a few other orgs but only for the money. If the rescue groups are running low on funds, they wont be seen untill their accounts are in a "good" standings. HELLO!! Its called a rescue group!! Please take time and investigate your animal care facility. Just because they have been around for a long time doesnt mean that they are the best! It just means they know alot of people and have alot of pull!!

mikegriffith

04/09/2008

Overall
Excellent Service

Polite and caring. The way a vet should be. Its not just about the money with theses guys. Good service and always with a smile.

Details

Phone: (602) 938-8650

Address: 6231 W Bell Rd, Glendale, AZ 85308

Website: http://www.academywestanimalhospital.com