Bad is not the word .i never had any experience like I had.the motel is 60 dollars plus your paying for a nightmare.bed bugs bad.dont stay please go somewhere else
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Date: 07/28/2012 Time: 9:05pm Location: Ramada Inn, Glendale, AZ. Room 105 I've been a guest here for about 3 weeks. On 07/27/2012 at about 9:30 pm, I called the front desk because the AC in my room was not working and it was getting very hot. The clerk said that there was nobody that could fix it and suggested changing room. I told her that I had a lot of my things in my room (#127) and that I'd try to troubleshoot the AC problem. I called her back and said I would move to another room (#105), & would move my thing tomorrow. The next day, I was feelin sick & that I'd call a friend to move my things. I never left my room that afternoon. Just before 5:00 pm, My friend Jim showed up and went to room 127 to move my stuff. Jim returned saying that my things were not in the room and that the room had been cleaned. I called the front desk and she called the maid who said my things were moved to 133. Jim and I went to 133 to find it empty. I again returned to the desk was told to try 131 where we found my stuff piled on the floor. 131 is right next door to 127! moved it to room 105. I had a cashiers check in the desk drawer, but could not find it. I notified the desk immediately & I started going throuh the rest of my thing. There was a camera bag sitting on the top shelf in the closet area that was missing. It contained a Sony Mini Camcorder that i bought, I still have my receipt for it. also in the bag was my JVC Mini DV camcorder & my Nokia Digital Camera. Barbara the clerk, just handed me my USPS envelope and the cashiers check for $650.00 that was inside. I had told her earlier that the envelope could have been easily thrown away by housekeeping. She has been outside digging in the trash dumpster looking for my missing envelope. Still missing is my camera bag. Important facts: I was forced to change rooms because of a faulty Air Conditioner. The following day, the girl at the front desk was fully aware that I was too sick to move my belongings alone and also aware that I was in my new room all day long. Why wasn't I notified or advised that my personal belongings were going to be moved to the room next door? Why was it necessary to move my belongings in the first place when the room that they were is un-rentable due to an AC problem? Wouldn't it make much more sense to offer me assistance in moving my things to my new room, right down the hall? When the staff of a Ramada or any hotel finds it necessary to move a guest's personal belongings to a different room without that guest's presence or knowledge, is it not common and/or proper procedure to document or record a list of the items being moved? The temporary loss af my cashiers check caused me a tremendous amount of un-necessary stress for over 4 hours. About 2:00pm this afternoon I went to the front desk to ask the girl who was on shift the previous day at the time that my things were moved some questions. I asked her why my things were moved without first notifyng me. Her response was that she could not be responsible for my things being moved, because she had no knowledge that they were being moved. I asked if she was implying the housekeeping had moved my things without anyones knowledge or authorization. Nervously, she said, I guess. When the manager arrived, he ask another sanish speaking employee to call the housekeeper and ask her a couple of questions According to the housekeeper who moved my things, the desk clerk was fully aware that my things were being moved by houekeeping. It would be my opinion that a housekeeper would not move a guests personal belongings with being told to by the front desk. The whereabouts of approximately $1200.00 worth of my missing photographic equipment, is still unknown and continues taking it's toll on me. Now the manager is telling me that policy is that the hotel is not responsibe for lost or stolen goods.