The Whirlpool washer that we purchased from Spencers in September, 2015 had numerous service issues since we originally had it installed. It finally leaked oil/grease all over our entire floor. Whirlpool gave us only lip service and did not stand behind their product. We needed a replacement quickly and visited the Arrowhead store. We dealt with Dan Gilbert and he treated us very fairly and saw that we received a new washer, an LG unit, the next day. We understand that Spencer's had nothing to do with the Whirlpool washer. We have been loyal customers of Spencers since moving to the Phoenix metro area in 2004 and will continue our relationship with them going forward. They are always professional and their customers fairly.
I went to Spencers to purchase my refrigerator. Right when I walked in I received a genuinely happy greeting from the whole team. Russ was my salesman and he was great! He all the product knowledge and was honest about all of the good and not so good features. He gained my trust and I would recommend Russ and his team to anyone looking for appliances or a new bed. The delivery was quick. Luke and Austin were very polite and careful. They had the refrigertor hooked up to waterlines in minutes. Thank you all! I am very happy with your service!! I'll be back again for a washer and dryer soon;)
Just bought a new KitchenAid dishwasher at Spencer's. We went into the store, knew what we wanted and what we didn't. Spoke with salesman (Michael) who showed us the models, picked one out within 15 minutes and were on our way. It was a replacement, our last KitchenAid lasted 10 years. Delivered the next day; they took the old one away. Hubby installed it and works just fine, so far. Good job Spencers!!
Appliance Express Glendale, AZ was contracted by Frigidaire to perform extended warranty repairs. The provider failed to perform the services because as a customer I complained to Frigidaire about Appliance Express responsiveness.Our Frigidaire stopped working due to a electronic control board issue with error codes "SY CF". Upon calling the extended warranty department at Frigidaire they stated to call their service contractor Appliance Express. Upon contacting Appliance Express I was put on hold several times for extended periods and never got to speak with anyone. The last call rolled into a "we are closed" voice mail. I called again the next morning and the gentlemen who answered the phone was unprofessional. He became upset because I called several times and stated to me "call Frigidaire and tell them I am refusing your work order due to personality conflict" and hung up. Frigidaire could not find another contracted service vendor to come out for another 3 days.
Absolutely pleased with the service!My husband and I just moved to Arizona, and we were in need of a new refrigerator. We stopped into the W. Bell location yesterday, picked out the model that we liked, and we were told it would be delivered the next day. And sure enough, at 9:00 am sharp today the delivery men arrived and installed my beautiful new refrigerator! They were fast, courteous, and professional.Thank you Spencer's Appliance! We are very happy!
I had a great experience with Spencer's. I bought a whirlpool washer and great. Best thing I ever bought. Going back in a few weeks to buy a fridge.
My husband and I have been searching for a new bed for a while.. We weren't sure what exactly we wanted but knew we needed something different than what we have.. We've shopped at a couple different stores and haven't had any luck... We finally found Spencers. When we walked in Russ greated us. Russ is a very charismatic guy who listened to what we like, what we need and most importantly what we can afford.. We found the perfect mattress/box spring and we were able to finance for 12 months. 100% very happy with our experience!! Come to this location!!! :)
We purchased a GE Washer and Dryer from Spencer's and we loved them. Great service, the sales rep was nice (you get your rep assigned to you when you walk in, so you are usually stuck with who is up next unless you come specifically for a rep you like). The GE Warranty came in handy, so we used it, and we never purchased an extended warranty and have used GE for all our service and we are happy.Then we purchased a GE dishwasher and we like it, too. Good pricing, great installation, and same service guy we had for the W/D came to our house recently to help with the dishwasher (under warranty!) Angel from GE is really the very BEST, BTW...side plug for GE appliances
We got our fridge/washer and dryer from them 7 years ago (different location). Have never had any issues and the pricing was great.Looked at Lowes first and did some price matching around town, Spencers was the best by far. No hassle walked in, was shown the model I was interested, given the bottom line price (they gave me a the memorial day discount a week early). Setup to have it installed the next Morning.It's in and the installer (subcontractor) was super friendly and it looks great.
Service here is terrible. We bought an entire new kitchen and a bed from them. Dishwasher didn't work from Day 01. They asked their repair person to take a look, and that person didn't show up, and now they won't take it back even though it has never worked - two weeks later. I would look elsewhere.