Please do not trust Jonathan with your QuickBooks account, he is not a CPA. It has been a year since he "reconciled" our QuickBooks account and I have still not been able to fix all the errors he created. Instead of matching deposited checks to invoices, Jonathan took shortcuts by force balancing transactions for 2014 & 2015. I have tried to resolve these errors by contacting a CPA and Quickbooks however, they were both unable to offer a simple solution. The only solution would be to undo each and every line item ONE AT A TIME, over 3000 line items or open a new QuickBooks account starting with 2017. With no solution in sight, I even contacted Tiffany last month to see if she could correct or undo what had been done but I never received an email or call back.
i have been going to this location for over 5 years this year WILL BE MY LAST somehow my account number got messed up and they automatically sent me a check instead of calling me i was supposed to get my check on the 18th of feb. now it is into march and NOBODY can tell me where my check is the store manager there is incopetent and will not return my calls the only time she called me was when i asked for the district managers number and then she wouldnt give it to me even the guy that did my taxes has yet to call me the only person there that is trying is a gal named stephanie i have been told 3 diffrent stories and still waiting for a check there is absolutely no courtesey in the customer service from the store manager and it is just plain lack of leadership and customer service from the manager and half the people there
gordon and his staff have been my cpa firm for 27 years, they are excellent, honest and always super nice. Can't say enough postiive things about their firm.
I called and had the worst customer service from a lady by the name of CAROL, she needs to be fired from her position or one that is not customer service oriented. I will be taking my business elsewhere this tax season...
choice one income tax on 59th ave and north of camelback great service , low cost
i have used jackson hewitt for the past 10 years. Today i was looking for a location in Surprise, and was unable to. jackson hewitt doesn't apparently keep their website updated. i called the location in Glendale on Northern ave. i had the misfortune of speaking to a very rude lady. i believe she said her name was Eva. she definetely said she waas the receptionist. She refused me help stating it was my own problem. I will definitely remember this location. Apparently it is just fine to treat people rudely here being the last day of tax season. i will tell every one i know to avoid this location. if that is your first contact with this location, what are the tax preparers like.