Glendale, AZ American Furniture Warehouse

Purchased a sofa on the advice of salesman who stated buying more expensive sofa with springs would last longer and be comfortable for me while battling CANCER!! Within weeks the cushions became all lumpy and bumpy. Received replacement cushions and less than a week later same thing. It's too uncomfortable for me to sit on and stuck with $900 sofa that Ashley will only issue store credit. I'm bruised from laying on it and have emailed customer service, CEO Mr. Wanek and spoke to store manager. Nobody will do anything but issue a credit. I'm not purchasing from ASHLEY and want a refund to shop elsewhere. BUYER BEWARE!! They are deceptive, defective product and worst customer service ever!

In Dec 2015 I purchased a living room set, furniture, tables and entertainment center, very happy and excited. Draw back - I purchase the protection plan for $200.00, I ask the manager if I needed to get the furniture cleaned will that be an issued and he stated no, just call and they will do it. Over the holidays I had a accident on the couch, call and was told they only do SPOT clean and will not clean the entire piece, therefore I canceled my 200.00 warranty to get a 107.00 return, what a rip off and very miss leading to the consumer. shame on Mega for not explaining what the protection plan really dose, GBS needs to re-educate the vendor to ensure their plan is explain correctly... Mega Furniture please call and re-educate your staff...

Disappointed in both the quality of the product as well as the service we have been given. We purchased a living room set of three leather pieces and two years later, two of the pieces are peeling. We purchased the care package as well as the warranty and have talked to everyone available from the manufacturer to the store owner and no one is willing to take the ownership of fixing and doing what us right because we paid for it! We will never go back and we will share that with everyone we can!

I recently made 3 purchases from American Furniture Warehouse (Glendale AZ). An overall Amazing experience; from shopping the huge showroom to pickup and delivery of my items. The prices are unbelievably reasonable for such quality furnishings. The staff is very low-key and friendly; they allow you to roam the showroom freely, and rest and relax on everything in the store. Plus, they are helpful when you have a question or need decor advice (which I really needed). I worked with Kent; he was so patient as I tried various options for different rooms, and so helpful with design/decor input and ideas...my home is now fully furnished - thanks Kent, and AFW!- Dave(Surprise AZ)

At first I was really impressed with the customer service at this location, so went there again cause they were having a sale, bought a bedroom set, had it deliverd, and it comes out that their delivery men can't be trusted, they stoled my iPod out of my house, spoke with the mamager, obviously seems like she took their word, I will never be coming to this location again nor recommend them!!!!

Terrible customer service, dirty, unorganized, and to top off the bad experience after waiting 30 minutes inside store to at least be asked what i needed since i wasn't greeted i left because apparently no one had the decency nor time to speak to me.

DO NOT BUY FROM THIS COMPANY!! I bought a 2 piece sectional, ottoman, and the extended warranty. Within a month a small crack appeared on the front of the frame of one part of the sofa. I called the warranty company. They said the warranty does not go into effect for a year and to call the store. I did and was told to "call the warehouse". The girl on the phone was clueless and said a manager would call me back. They never did. I called them hours later and was told a repair guy would come out. He came out and looked at the couch and told my wife he would order parts and come back. I get a call later saying it is not covered. I then ask why did I buy the 5 year FULL coverage (even accidents) warranty?? I went back to the store demanding a refund. The manager then said he would call his"warranty people" and has been ducking my calls ever since. I am in the process of getting a lawsuit against them.

Disgusting! Purchased a couch from this store, custom made, chose an in stock color. Was advized by the rep who happens to be the owners in law that it would take three weeks. After three weeks received a call from the warehouse that they don't have the color in stock. Had to go to the store again that evening and picked a new color. It was delivered two weeks later to find that there were stains on the couch, tares , and the pillows were not the design I picked oylut. Advised them to take the couch back and reduce it. The office stated I was stuck with it, or I would receive store credit. NO! They now called us to say it was ready and we would have a morning appointment. To find out the stupid B**** at the warehouse stated no to us it would be between the hours of 12 and 4 pm. Called the store and again requested the owners number to contact to complain, and again was told they have no idea how to contact him. You are a disgrace of an organization who doesn't even know how to contact the owner! If the couch comes back again as it did the first time...chanel 3 and 12 will be called. Good thing my wife took pictures would love to get the owners celebrity b status in Az toen!!

I brought 2 sofas a dinning room table and chairs and a bedroom set fast delivery and great quality would highly recommend furniture king to all my friends and family great customer service and friendly delivery guys

stay away dont waste your money!! bought a sofa and love seat (750)not even a year later sofa seats going flat, they refuse to fix or replace. horrible customer service this company is not in the business of repeat customers. their repair guy came out and even agreed with us the sofa was defective but store fuses to fix or replace basically says not their problem their wartty is only 90 days. also there sales rep lie about what type of warrty they sell you.