This company is shady and deceptive- they operate under the guise of being a "small company just trying to survive" but they are anything but your neighborhood repair company.I was referred to them from my home warranty company. I waited several weeks for an AC that was running inefficiently. Key word: RUNNING. I wasn't home when the service person came, so they spoke to my partner. The service person told my partner that my until needed 7lbs of Freon at $125/pound. My warranty company doesn't pay this so I would need to. They also indicated there were leaks. I get home that afternoon my house was hot. It has never been hot, just the bill was high so I knew it wasn't running efficiently. Long story short: the technician flipped something in my until so it wouldn't connect and blow cool air. Without our consent. to make us think something was wrong.2- My unit will only hold 3lbs MAX- not the 7 they were going to "fill my unit with" and charge me for. if it were depleted of Freon (it wasn't come to find out)This company wanted to sell me nearly $800 bucks in gas that I didn't need. And had the nerve to slap their gaudy WEST END HEATING AND AIR sticker on my unit like they did something to brag about. I feel sorry for people who don't have the resources to NOT take them at face value and research further.
2704 Oak Lake BlvdMidlothian, VA 23112
From Business: About Stemmle PlumbingThe team at Stemmle Plumbing has been serving the Greater Richmond - Tri-City Area for over 15 years and we have established ourselves as th…
Unreliable and not dependable. We had problems with a BRAND NEW AC unit but the unit wouldn't cool properly. This company wouldn't respond to our emails and the senior tech didn't show to an appointment as promised.
Absolutely amazing experience with this company! The owner, Jason, came out to my house on a Thursday morning. First thing he did was put on booties before entering my house. He spent 20 minutes checking my current equipment and answering my questions. He gave me a packet with a copy of his contractors license and current certificate of liability insurance. The next day he quoted me 3 different AC units. The price he gave me for the Bryant was $1,000 less then Bremac's price. It was an easy choice! They came a week later after I signed the contract. They installers were here right at 8AM. I left for work and came home to a house as clean as I left it and a brand new Trane AC unit!!
Capable, professional, courteous and great at explaining what needed to be done. I had a HVAC visiting family member diagnose my problem but did not have time to fix it. West End came out, gave the same diagnosis and fixed it that day. A great local company I will use again.
Wonderful company! They came out, diagnosed the problem and had everything up and running so efficiently. I thought it was going to cost an arm and a leg but they were very reasonable, especially compared to other companies I've worked with before.
Great service, I use west end for all my hvac needs.