NOT A BUSINESS . THEY NEVER, NEVER, ANSWER THE PHONE OR RETURN CALLS. LATEST BILL FROM THEM ADDED SEVERAL ITEMS FROM 5 MONTHS AGO DATE WITH NO EXPLANATION AND THEY PUT A LATE CHARGE FOR THESE ITEMS . TRIED CALLING AGAIN TO DAY AND GOT VOICE MAIL LEFT MESSAGE AS BEFORE BUT DON'T EXPECT AN ANSWER. STAY CLEAR OF THIS OUTFIT.
657 Silas Deane HwyWethersfield, CT 06109
647 Silas Deane HwyWethersfield, CT 06109
NOTE: A2Z is NOT a Better Business Bureau accreditted business. So, Buyer beware. I purchased a Drive Bariatric Rollator from them to replace my original rollator which was purchased for me by the Physical Rehab staff 4 years earlier at Glastonbury Health Care Center while I was a resident there. I asked a staff member if they still reccommended A2Z for this second purchase, and they wholeheartedly did. So I purchased a 2nd rollator from A2Z for $150 using a credit card. Upon delivery, the brakes proved to be too stiff to work. The delivery person made minor adjustments at the handles, but it still required both of my hands to force the lock handles down, and multiple attempts before being successful. The delivery man assured me that the brake mechanism would become more pliable with use. Wrong! By week #4, the brakes were unable to be engaged at all. So, July 26, I called A2Z at 860-633-1882 and spoke with Heather who spoke with owner Maureen Mcgrath. I apprised them of my entire experience, and that the brakes would not engage at all. This is a vital safety issue. An unlockable brake on a rollator is an equipment failure and could result in injury and that the company could not sell equipment that could not be safely used as intended. I was told by Heather and co-owner Maureen Mcgrath that they could send a delivery/serviceman to fix the problem but that it would cost me $55 for the service call. I intend to share this unacceptable result with Leslie Hoda, purchasing agent for Glastonbury Health Care Center (860-659-1905) sinceA2Z provides most of the rollators they purchase for their patients, and feel that they would be interested. I intend to notify Drive Corp of willful misconduct for brand name injury. I intend to file a complaint with both the Better Business Bureau as well as CT's Dept of Consumer Protection. Since medical equipment may be subject to other regulations, I will research this and give honest reviews on Yelp, etc.
Small mom and pop type operation.Very limited selection with stressed out not customer service oriented staff.Peltons is better option.And amazon online can deliver to your door in 2 days without any hassle!
Customer service is a 0! Rude and unprofessional....the store in east Lyme overhauled their office and it was the worst thing they could have done. The new staff is horrid! I have changed companies. I have had enough.
June 23, 2016 my client, who purchased a wheelchair through this company, called to have her wheelchair serviced. The brake locks no longer held the wheelchair in place during transfers. While on the phone she was notified that he warranty had been up for a year and there would be a service charge. Like most people who no longer work due to a disability she expressed her concern for the cost, $55 which would be considered responsible. When it came time to schedule the service appointment, she was given a time frame of 8am to 5pm. She then asked if there could be a set time for the appointment, seeing as she called days in advance (appointment was booked for the 27th, 2016). I am not too sure what was said over the phone to my client, but at this point she was obviously frustrated. Another care taker took over the conversation and was told the best we could do was to call Monday morning to get a projected arrival time from the technician that day.