NOTE: A2Z is NOT a Better Business Bureau accreditted business. So, Buyer beware. I purchased a Drive Bariatric Rollator from them to replace my original rollator which was purchased for me by the Physical Rehab staff 4 years earlier at Glastonbury Health Care Center while I was a resident there. I asked a staff member if they still reccommended A2Z for this second purchase, and they wholeheartedly did. So I purchased a 2nd rollator from A2Z for $150 using a credit card. Upon delivery, the brakes proved to be too stiff to work. The delivery person made minor adjustments at the handles, but it still required both of my hands to force the lock handles down, and multiple attempts before being successful. The delivery man assured me that the brake mechanism would become more pliable with use. Wrong! By week #4, the brakes were unable to be engaged at all. So, July 26, I called A2Z at 860-633-1882 and spoke with Heather who spoke with owner Maureen Mcgrath. I apprised them of my entire experience, and that the brakes would not engage at all. This is a vital safety issue. An unlockable brake on a rollator is an equipment failure and could result in injury and that the company could not sell equipment that could not be safely used as intended. I was told by Heather and co-owner Maureen Mcgrath that they could send a delivery/serviceman to fix the problem but that it would cost me $55 for the service call. I intend to share this unacceptable result with Leslie Hoda, purchasing agent for Glastonbury Health Care Center (860-659-1905) sinceA2Z provides most of the rollators they purchase for their patients, and feel that they would be interested. I intend to notify Drive Corp of willful misconduct for brand name injury. I intend to file a complaint with both the Better Business Bureau as well as CT's Dept of Consumer Protection. Since medical equipment may be subject to other regulations, I will research this and give honest reviews on Yelp, etc.