My wife was in the waiting room when Dave E's daughter was turned away for not having an insurance card, and my wife was appalled.I"ve personally gone to the Gilroy Quest office for various blood tests since 2008, and the historically been good, especially if Sandra is in the office. The new policy of providing an insurance card took me by surprise the first time.If you go to this Quest, make sure you have an appointment. Otherwise. you may be there for a long time and eating locations are not in close proximity.Sandra is exceptional, and cuts through the bureaucracy that might otherwise impact your visit. Newer staff are pretty strict in following the policies, which was the case for Dave E's daughter. The individual who caused the issues with Dave E's daughter is no longer there. My wife actually witnessed the incident and was horrified by how the young lady was treated, as was everyone in the waiting room. She did file a complaint against that employee, who I mentioned is no longer there.Rob R.
My daughter is wheelchair bound with brain cancer. She goes to this facility with scheduled appointments multiple times a week for critical blood testing. Today, they asked her for her insurance card which she did not have with her. They have never asked before except on her first visit and she had the card at that visit. The insurance company (Aetna) is current on all past visits and there is not an outstanding balance. She was turned away because she did not have the insurance card with her. No they did not take her in and ask her to bring the card later this week at her next visit and all future visits. They sent her away without taking her blood. If you have a choice, go somewhere else.