I ordered no cheese. And they smothered my fries with cheese. What idiots do that? Burgers suck they are greedy with no flavor.
The worst service and food.I asked to leave the onions off my order..food was smothered in onions Tater tots cold and drinks were all ice.Will be calling manager in the am
Drive through cashier dropped my visa debit card on Saturday 4/9/17 into the Ronald McDonald box in Gilroy, CA (store #2653). The manager on duty said he spoke with the store manager and promised she (Carmen) would call me the next day. She never called, so I had to drive back to McDonald's and go into the store to inquire about my card. No one was aware of my situation. When I asked them to call her, she said there was no way to open the box. I told them to buy me and my son dinner since I had no money over the weekend. Carmen said she would give me a discount. I said how do I pay for discounted food without my visa debit card?? Sam called me on Monday and told me that they only open the Ronald McDonald box once a month and sorry get a temporary card. I asked him if he even called them and told them the urgency of this issue. He said no. This is unacceptable! Their lack of compassion and urgency on my part was a horrible experience.
Andrew so called manager...said that they have no control of the sizes they serve us customers. Portions are Hella small!
After asking for a minute to see menu, girl made tick-tock noises in her mike! I left after that! I lunch there a lot, because its close by but never again! My wife and I were ordering for several people too!
service is bad and incorrect
Good burger and friendly staff.