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Entourage Hair Design

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(6 Reviews)

1901 Energy Ct Ste 260, Gillette, WY 82718

(307) 686-3019

CLOSED NOW
Today: 9:00 am - 5:00 pm
Tomorrow: 9:00 am - 5:00 pm
9
YEARS
IN BUSINESS
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Hours

Regular Hours

Sat - SunClosed

Category
Beauty Salons

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Reviews

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adriantheboss21

01/01/2013

Overall
Great Work!

Entourage Hair Design is the best hair salon in Gillette, Wy. They are very friendly and and welcoming. They are very clean and very proffessional when it comes to their line of work. They are very honest-hard working people. They are always doing what they can to make sure their customors are satisfied. Entourage is a great salon to go to if you want great looking results. I have nothing more than great things to say.

tripplej

05/02/2011

Overall
I L-O-V-E it. This is one of t...

I L-O-V-E it. This is one of the very few solons that I have been in that does not make me feel uncomfortable! They are nice and NOT gossipy, as many solons are. I really enjoy my experiences here. The prices may be slightly high, but you pay for A-mazing service! ;) You cannot put a price on the numerous compliments that I get everyday because of my hair. :D



As for the girl with the waxing experience...That is the most childish review I have ever read. I cannot believe that you would even waste your time to write something so immature, lying has not or will EVER get anyone anywhere!

cali3diva

04/27/2011

Overall
The best

After a 1yr of trying to find a good salon I finally found the salon which meets my expectations. Entourage has stylists that really take pride in their work and give quality work. My hair is hard to handle and to highlight yet my stylist gave me the look that I have always wanted. For those new to the salon your 1st appt may not be right away but the wait is so worth it. The prices are reasonable and you will be leaving the salon feeling like a diva.

alishakuntz

03/25/2011

Overall
I have always had a GREAT expe...

I have always had a GREAT experience at Entourage. They are very nice and pleasant. The service is outstanding all the time. I would NEVER describe them as being in the stone age. They are actually the cleanest salon I have stepped into in Gillette and they have the latest styles and you can alway expect them to be honest with you when it comes to beauty tips. I am confident enough in their abilities to let them work their magic with no exceptions and I don't come out looking like I stepped off the crazy 80's bus with wild colors or cuts. They let you keep your style while being modern. I would recomend them to everyone!

salleyomalley

03/24/2011

Overall
The other girl is just mad because it hurt when her mustache got ripped off!!!

I LOVE THIS SALON! Everytime I am there It is always clean, and the staff is always nice! We always gab about American Idol, n the Real Housewives!!!! I always leave feeling super sexy and confident knowing that im 50YEARS OLD! AND I LIKE TO KICK, STRETCH, AND KICK! CAUSE IM 50 YEARS OLD! So not sure what the other review is about...must not be a regular...If 12.00 waxes are too much for you, got to fantastic sams.

THANKS ENTOURAGE FOR MAKING ME FEEL BEAUTIFUL!

kageor

03/17/2011

Overall
Worst Service Experience Ever

I walked in to Entourage Hair Design for an eyebrow and upper-lip wax, I received the service, but the salon was crowded and a little grimy, I was charged $15 for the wax. I tried to pay with my card, they did not accept credit/debit cards, so I had to leave, go to an ATM get cash and come back to pay, this was the FIRST frustration. I paid a $20, leaving a $5 tip for the waxer. Three hours after my visit to the salon, I got a call from them, telling me they had not included the EXTRA $10 for my upper-lip wax, and wanted me to come back in to pay for it. I was annoyed, to say the least. I sent the remaining money in with a letter to the manager expressing my frustration.



And 5 days later the salon owner/manager called me and wanted to discuss my letter. He basically argued with me, starting with the fact that they didn’t accept credit cards, he argued saying “that’s what works for us, and not every salon in Gillette takes cards either.” Also, telling me that when "you come in for a service, you should just expect to pay," and stood by the fact that they had called me after their miscommunication, to come in and pay for their mistake! He did offer, towards the end of the conversation to refund my money. But added that he thought this whole situation was unnecessary, and that he thought I was overreacting. He told me he was trying to be professional by calling me, but it came out to be the opposite. He was argumentative, belligerent and rude. If this is how a service-based business is run at Entourage Hair Design, what happened to customer service and the saying, “the customer is always right.”??



Summary: This salon is overpriced, stuck in the stone-age (does not accept credit cards), rude, and the salon was not very clean and THE MOST unprofessional salon I have EVER been to.

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