When making my initial request for service I was quoted a 15-20min. wait after a decent amount of time had passed I made a return call. I was than quoted an additional 15-20min again. After the additional time had come and gone I called yet again and inquired about the wait. At this point in time it was explained to me there was an unexpected detour from there current passenger and also had a staff meeting that they failed to mention at any point in time. As the operator continued w/ her explanation she giggled as she exchanged some words with another colleague. Needless to say not only did it take over an hour for our expected 15-20min ride but the operator seem to be less than apologetic to our concerns. When our driver finally arrived she did not make any attempt to help in the aid of my elderly mother to assist her in opening the door or helping her in. Customer service was at its worst.
Hands down worst cab service in Gillette. Theyre rude, will gouge you, and drive you around in a van that smells like 20 years of a nicotine habit, and ass sex.
I've used this can company before in a emergency situation for a ride home from the hospital. I was told this was q the q most legitimate and professional cab company in Gillette. I m not from here not nor a mm I the usual crack head junkies that I'm sure you generally deal with at this establishment, from the impression I get from this location in sure the cliental are not exactly desirable, however that was rude, disrespectful, and all around bad business. I expect a phone call from your supior to discuss the situation and it should be resolved. I am extremely unsatisfied with the way it was approtched. Thank you for your time.