Bob's Tire Co
1529 E Philadelphia Ave, Gilbertsville, PA 19525
|Mon - Fri:|
Fax: (610) 369-7772
Automatic Transmission Rebuilders Association
Better Business Bureau
Considerate, customer friendly, truthful, prompt, efficient are just some of the words you want any company to exemplify. I have read the various reviews and see many individuals are tickled pink about this place and many people in the area recommend this place. However, if you look past the 5 star reviews and do a little extra research you will find out the truth about this place. I am happy that some people came in with an emergency and got in and out in 40 minutes but that is not everyone's experience. We set an appointment to have 4 new tires installed along with alignment. We did our research on the various tires, called countless tire companies and decided to use Bob's Tire. Just to let you know I will drive to get great service or pay more just to know I am getting the best service out there. When we set the appointment we inquired if we would get a print out of the alignment so we can have it for our service book and because another mechanic screwed us in the past and did not provide a copy (people, this is not something you should have to request). Needless to say that we did not get a copy of the alignment as we were lied to and told the printer was out of paper (Just an excuse and a pike if bull). They said they have been out of paper for about 3 days so why didn't they say this when we set the appointment 2 days prior. Then you would think they would have the tires you requested when you set the appointment, however, one of the morons there decided to sell our tires to another customer and since they are so disorganized there no one realized they need to order another set so they would have them for our appointment. Instead, they tried to sell us another tire from that manufacturer. They said they would either sell us the tire we want for $110 a tire or the tire they have in stock for $120 as that tire normally goes for $130. We decided to wait a day and get the tire we ordered. We were told that their deliveries get in at noon and all they would have to do is install the tires. You would think they would get our car done as soon as the tires got in but it took another phone call from us around 3 p.m. just to be told our car was on the lift and should be done in 30 minute or so. You think this would be enough but it continues as Scott tried to go back on his word and attempted to sell us the tires at the original price instead of the ten dollars off per tire and they did not have a print out of the alignment. Then to top it off the arm rest on the drivers door was filthy because they do not care about your vehicle and get in your car with their dirty clothes and do not take any precautions such as paper covers to protect your vehicle. Plus my vehicle left their lot with 3 new dents which it did not have before. Two of the rims have new scratches on them because of one of many reasons. At this point I feel it is a combination of being rushed, lack of caring, lack of experience and not taking pride in their job. The tires and rims were a mess from the solution they swab the tires with to get them onto the rim. I have never received a car with such messy and dirty tires ever in my life. How do I know this? Well thats easy because I just detailed the car inside and out and know every inch of the car. As i drove the car home it just did not feel right and i was tempted to turn the car around and go back but I had a couple of ideas of what was causing the feeling and would check it out once I got home. Plus i am not 100% certain I would have contained myself. When I got home I parked the car in a cool shaded spot and waited until the next morning at which time i checked the air pressure in all 4 tires. The tires should be inflated to a maximum of 33 PSI according to the sticker on the door; unfortunately, this is not the PSI in the tires. Two of the tires were at 145, one was at 140 and the other was at 138. You would think a tire shop would know what PSI is recommended for your vehicle!
Purchased countless tires from these guys. They have become totally rude unprofessional A-holes! Called prior week to have tires rotated on vehicle they just did 6k miles ago. Told to come in on following Monday. Made it clear that my wife would have to take day off so I could take the vehicle in. I stood there for 10-minutes while guys talks on the phone. Customer Service 101, get off the damn phone when you have an actual customer standing front of you! Then says to me "not today Mr." I told him I called prior week was told to come in that Monday. Asked me if I had appointment, I said again, you told me to come in today. I said fine, forget it. He said "good!". Complete idiot. Very rude old guy, always a spaz every time I'm in. Just lost a good customer! Rather pay more from competitors than to be treated like crap by an old stressed out grouch! NEVER AGAIN! Small town, word gets around moron!