So far been waiting 35 minutes to get called back for my son who I made an appointment for so not impressed
The Backfit Gilbert team are caring and professional. The entire staff are innovative and up- to-date with the latest techniques. The hours and loc…
Quality healthcare doesn't happen in 13.5 minutes folks, and this office is sheer proof of that! I cannot even begin to express how incredible it feels to FINALLY have found a doctor's office that truly cares about patient outcome and patient care! My husband found MY DR Now for me after a (very scary) trip to the ER, the staff was so kind to him on the phone and they were able to get me in super fast (there was an option for a same day appointment, but I ended up going in next day). Once we arrived, paperwork in hand & got checked in with one of the nicest receptionists I've ever met (whose name I wish I could recall) we had a brief but very pleasant wait in the spacious waiting room, where my husband and son sat and played while I was getting checked out. After maybe 10 minutes (tops) I was called back by the wonderful MA, Cody, to get my vitals & this is how I knew this office was different -while he was taking my vitals, I felt like I was having a conversation with a friend and not so much like a "patient" - it was so comforting! Once in the exam room, I barely had any wait at all to see my provider, and even if there had been a wait, it would've been SO worth it! Nicole Fallacaro PA was absolutely incredible! She took the time to talk to me, hear my concerns and lay out a plan to help me get better. I will absolutely not be looking for another Dr's office anytime soon and I will absolutely be recommending Nicole, Cody and this whole incredible staff to any friends, family & loved ones. Thank you guys!!!
They were awesome. Got an appointment the same day. Was treated immediately. Obtained prescriptions and referral to hand doctor. Would highly recommend.
It is very unfortunate that I have to rate this Primary Care Doctor's office with two stars. It wasn't long ago that I would have given them five. The quality of care - most specifically with follow up and referrals - is terrible. Although Dr Cheng is a five-star doctor - one of the kindest, most thorough doctors I've known, as is his assistant, Pedro - the overall office procedures regarding follow-up and referrals are a detriment to their practice. The office is not backing up the doctors by investing in patient care by hiring another person (or two) to help with referrals, and placing an emphasis on patient care and follow-up. I have been waiting on important referrals for over two months now, and they have not yet been submitted, nor have I gotten return calls regarding inquires. This is not the first time I've had problems with follow up or referrals, but it has gotten noticeably worse. Because of these reasons, my husband and I are transferring our care to more attentive doctor and staff.
Went to MY DR NOW, very much satisfied and highly recommended.
Average. I've been twice and both times I was seen by a PA not an actual doctor. First time I just needed an x-ray to determine if I had broken rib(s).Second time was for upper respiratory complaints. PA significantly under diagnosed and I ended up back at another urgent care facility 2 days later. This facility is clean and I was seen fairly quickly both times. Just use discretion when seen by a PA.