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Ulta Beauty

Map & Directions
(1 Review)

2779 S Market St, Gilbert, AZ 85295

(480) 726-3777

14
YEARS
IN BUSINESS
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Hours
Regular Hours

Monday - 10:00 AM to 9:00 PM, Tuesday - 10:00 AM to 9:00 PM, Wednesday - 10:00 AM to 9:00 PM, Thursday - 10:00 AM to 9:00 PM, Friday - 10:00 AM to 9:00 PM, Saturday - 10:00 AM to 9:00 PM, Sunday - 11:00 AM to 6:00 PM

Payment method
master card, visa, all major credit cards, amex, discover, paypal
Location
San Tan Village Marketplace
Categories
Cosmetics & Perfumes, Beauty Supplies & Equipment
Other Information

Parking: Lot, Private

Price Range : Average

Bike Parking: Yes

By Appointment Only: No

Reviews

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aprild13

05/17/2010

Overall
Horrible Customer Service

Today, I tried to make an exchange without a receipt and was told by one manager that I could. Upon returning to the register with my exchange plus additional items I was told by the new operations manager that I could not make the exchange. Apparently she has the flexibility to make the exception, but refused to do so, and since the other manager was from another store, her promise to allow the exchange was void. As I voiced my complaint, I was told to leave the store because she didn't like the fact I was talking about her lack of customer service in comparison to the previous manager. My husband was with me and neither of us yelled, swore or did anything to warrant her response. I've been an Ulta Club member for 6 years! Where did customer service go? My return was $10 and I used the product, an eyeliner pencil, once. I will only shop Sephora from now on.