This is, without question, the most incompetent and rude Post office I've experienced. I am a small business owner and rely on shipping services for everything from raw materials, to client payments, to delivery of my final product. The Gig Harbor post office has lost my materials, they've lost my money, they've lost my product and have ultimately cost me thousands in lost time and materials in just the 12 years I've had to use this office. This time, however, the Gig Harbor Post office just cost me $12,000.00 due to their ignorance and utter incompetence. I have been in business for 40 years...I build high-end guitars for professional musician's around the world. On June 5th, I went to the Gig Harbor post office to ship a $12k custom one-off instrument to a client in Switzerland. The postal worker at the Gig Harbor post office typed 'Swaziland' into the system instead of Switzerland. In spite of all my shipping/customs paperwork and labeling stating otherwise, the guitar was shipped to Swaziland, South Africa where it was swiftly lost. Thanks Gig Harbor.Bad enough? Nope. Sue, the manager at Gig Harbor left me a message requesting I call her back...so I did. Apparently she forgot she asked me to call her because when she answered, she impatiently snaps, "I've sent an email to Johannisberg, what else do you expect me to do?" I was completely startled by her sudden anger...and as i started to respond, Sue went into a rage and began yelling at me...the customer whose guitar she lost! Wow! Totally bizarre, unprofessional and emotionally unhinged behavior toward a client seeking help. I remained calm and pointed out that there had been USPS tracking updates, so I asked if the USPS still had control over the guitar. Sue snapped again, "Wrong!" with no further explanation. I told her I would now need to either spend a couple months rebuilding the guitar Gig Harbor lost in Africa, or get sued by my client for the value he paid. Sue then actually laughed at me and said, "Sued? For a parcel? Haha!" Not sued for a parcel, Sue...sued for the value of the guitar you lost. Clearly for Sue, the manager at Gig Harbor Post Office, the products we small businesses create to pay our bills and feed our families are nothing more than laughable "parcels" to her...and she actually gets paid to manage them. Scary.The Gig Harbor Post Office has consistently had the worst customer service ratings in the state for good reason. Let's put the Gig Harbor Post Office out of everyone's misery and shut it down. I will be filing a case against the Gig Harbor Post Office with the Postal Regulatory Commission and Consumer Affairs US Postal Service and would like to hear from others who have similar experiences with this office.
19. United States Government-- Postal Service U S-- General Mail Facility-- Tacoma Postal Stations and Branches-- Hours 9:00 Am-4:30 Pm Mon-Fri
6071 Lewis PlTacoma, WA 98409
1220 Martin Luther King Jr WayTacoma, WA 98405
From Business: Visit your local Post Office at 1220 Martin Luther King Jr Way! The Postal Service mission is to provide a reliable, efficient, trusted and affordable universal d…