Drive Thru Feed on the Key
16915 121st Street Kp N, Gig Harbor, WA 98329
yesterday I bought propane (over $100 worth) and my truck would not start as I tried to leave.
Jerry and 2 of his employees just watched me from the office. so I went to the office to ask for help and Jerry told me it would cost $25 for a jump start, after telling him I would not pay $25 and I just needed a jump box or something the younger guy said he would get the truck to jump mine.
the employee drove the truck over to me and I already had my cables ready and proceeded to help me. I only had the truck hooked up for the time it took Jerry to walk over from the office to the tanks and my truck and asked "did it work?" (less than a minute) I said "not yet" and then he unhooked the trucks said "we need to get back to work" and then tossed my cable in the back of my dead truck (the younger employee shocked and confused starting to walk around the trucks to the cab) when Jerry started to YELL at him "Hey..HEY!!! put the dang truck away!" and told me they have to work and wont help me (NO OTHER CUSTOMERS WERE THERE!) as I was trying to think of a way to get home he said I just needed to call someone for help and walked back to the office with the other 2 employees and just sat inside and watched me (it was around 29 degrees).
After about ten minutes he walked to me and my truck while I was on the phone (trying to get help) and told me I had to push my truck off his property because they were closing soon (in 45 minutes). At this point I was very mad and it was getting dark, but at the same time my friend with his truck drove up and Jerry walked back to the office to sit and watch us.
Not 2 minutes later my truck was started and I thanked my friend for the jump/told him what had happened. As I went to leave, I was so mad I decided I was finished doing business with Drive thru feed, so I removed my "Follow me to Drive thru feed" bumper sticker and asked Jerry to talk with me. I told him "I am very upset with the way you talk to your employees. most of your employees have told me you yell at them and you have a temper and I can't imagine how you must act when people aren't around and I am very very upset with the way you treated me. I spend only $600-$700 per year for propane and its the only place I buy it from and I will not be buying from here any longer and I will be writing a review on what happened". I then gave him the bumper sticker back and all he said was "OK, god bless"......NOT EVEN A "IM SORRY YOU FEEL THAT WAY/WHAT CAN I DO TO MAKE IT RIGHT", NOTHING !!!!!!
HE JUST WALKED AWAY
so I will not be going back.....
sorry for the long run on sentences but I am still upset. To me this whole situation sucked (standing in the cold for about 40 minutes and Jerry just watching)...I have worked with the public and understand working on a customers car can open a business up to liability and I would have been fine if he said that...... but he did not and it sucked..END RANT