Its a great concept but they treat their customers with contempt. The trainers act like its their personal training studio and if you aren't buying training sessions, treat you like you are just in the way. In some cases they are actually worse than just rude but intentionally insulting. If you complain to the management you just get “I'm sorry” and then they do nothing. I can't believe I'm actually saying this but they are even worse than Gateway Fitness. Customer satisfaction appears to be their bottom priority. I guess this explains why the YMCA is always so packed. Additionally the space is small and the equipment limited.
Agree with Kim. Save your money and workout elsewhere. This club is small, the staff is EXTREMELY rude, the facility was very limited, as was parking.I decided to check out their facility using a 7-day free trial they had posted on their website. So I signed up for it, and they emailed the promotional offer to me, with instructions to print it out and bring it with me. I then promptly received a phone call from them this morning checking to make sure I was planning on coming in, and insisting that I make an appointment to start using the promotion. So, I scheduled for 4pm, and then arranged my day accordingly. I also explained that I was moving in one month and would only be interested in purchasing a one month membership if I decided I liked the facility. She said that would be a cost of $55 for the one month. She did not indicate that I could not use my promotional pass due to my lack of a year long commitment to the establishment.When I arrived, one of their representatives approached me and immediately started trying to up-sell me into a membership. I explained that I had already spoken with a representative, and that I was moving in a month and would only be interested in purchasing a one-month membership. He then informed me that this promotional offer was "really only for people who want to join". I then pointed out to the line in their club email which stated that this was a "FREE, no obligation, 7-day trial for non-member first-time guests". He then re-stated that the offer was "really only for people who wanted to join". The repetitive drivel was irritating enough, let alone the blatantly false advertising! He then asked if I would like to speak to the owner to which I said I would. He disappeared for a bit, and when he came back, he informed me that he was "unable to reach the owner, but had decided not to LET me workout today" and once again repeated that this offer, despite stating "no obligation", wasn't "really intended for people like me". People like me?? Um, you mean people who fall for their false advertising? Not allowing someone to use a stupid seven day free trial, because they aren't interested in joining for longer than a month (still a $55 fee), is the very definition of an "obligation". In unabashed disbelief (I think my jaw may have been hanging slack), I turned and exited their establishment. I WILL NEVER USE THEIR LAME EXCUSE FOR A GYM, EVER! I'm not usually a gym person anyway. I prefer running out of doors, but I just thought I'd give something new a try based on THEIR advertised promotion.