New: I have received a full refund for my trouble after hearing from the owner.============================================================================================================I took my mother-In-Law's 4 month old PC to be worked on because it would not start up. I was told they would get it done in a few hours. The computer spent 3 hours there and then the Technician (Ryan) let me know it was about done. I went to get it. I was told they installed the Xubuntu system again and all was well. They had installed it originally three months back when the computer was brand new.I went home and started it. It did start, but it was loaded with strange data that made the start-up long and frustrating, and the wifi did not work (It had not ever been a problem before)!I called Ryan and spent over an hour with him using a remote program to work some more on the computer. He could not get the wifi to work. I was told that perhaps I needed to switch to Windows 7 and purchase a $150.00 License from them if I wanted it to work correctly. This flabbergasted me, since I was told it was working correctly when I picked it up and paid for it. I called back 5 minutes later, but Ryan had left for the weekend.My Mother-In-Law goes stir crazy without her computer, so I decided to try to download another version of Ubuntu to try to get it working for her. 3 Hours later, after training myself in downloading and burning a DVD from the Ubuntu site, I was done and had installed this on her computer. It worked perfectly, so I took it to her house and got her back online.I called Ryan today to request a refund, since I had been told that my computer was done and back in good working condition, when in fact it was not. I was told that I did not give them a chance to fix the issue. This was not true, since I had called and had Ryan take over my computer remotely and he had told me he could not fix it... and then suggested that I needed to purchase Windows 7 to solve the issue.It is impossible for me to believe that Ryan and his boss (The owner) can not understand that they should not charge for work not done. I wanted the computer fixed. They did not fix it, and now complain I did not give them the opportunity to do so. They also indicated that they would have fixed it if I had bought it there. Perhaps that should be there new slogan, "We will fix it if you bought it here...otherwise, maybe not!" I will see if my credit card company agrees with me (That I should not be charged for services not rendered), and tell everyone I know about thei poor business practices of MICROLYNX..