What to Know About: Water Damage »
Some of the next steps to take after flooding damages your home.
5179 Wheelis DrMemphis, TN 38117
From Business: Sarkis V. Kish Oriental Rugs, Inc., established in 1974, proudly serves Memphis and the Mid-South, providing quality handwoven oriental rugs at fair prices. Sarki…
Some of the next steps to take after flooding damages your home.
Do you really have to call in a professional service to treat that stain? Learn some DIY tips and tricks, and discover what to loo…
The best carpet Cleaing company i so far used .John was kind enough to help me empty my fish tank and get the rugs underneath it .There Cleaing method is effective and am happy with their service.
This is a very unprofessional company to work for. The way they do their employees is so unprofessional. Jarvis is a liar, cheating, scammer. Tells lies in between emplyees talkks about other emplees to other employees. As well as maintenance supervisor. While they sit back collecting money giving favortisim to family of maintenance manager. Sickening. I will be calking target warehouse as well.
Very professional from start to finish. Love the new way of cleaning! I had a few places where my new puppy had accidents, it was no problem for these guys! Would recommend to anyone!
BEWARE OF FALSE ADVERTISING. This is the most unprofessional, rude company that does not honor their guarantee. On their website they offer a free home evaluation, 3 times they highlight their "FREE if we can't get you satisfied" guarantee, and they advertise free pickup and delivery for rug cleaning. They are full of LIESI originally called this company because I wanted to take my rug to their shop to have it cleaned. When I learned that they don't have a shop like that (they come do free home evaluations), then I had this company come to my home to see about having my rug cleaned. I was told that I would need the "deep cleaning", which meant that it could not be done in my home but needed to be taken to their shop (this was 2x the price of the basic in-home cleaning). Besides a juice stain, the technician acted as if they could clean up the rug. I signed their waiver saying that I would not hold them liable for damage to the rug- no existing conditions were listed on the form. The rug came back, not looking ANY better than when it left. The technician was aware of my dissatisfaction and extremely rude about it. They dropped the price to $99 and left with a "who cares attitude". AFTER me calling them about their guarantee they did honor the part about coming back and trying to re-clean the rug. I am not sure why this would not have been offered when the rug was first dropped off and they were aware of the problem. The 2nd pickup was done with the worst attitude by the technician, my husband had to come to my defense because of the way I was being treated. It was dropped back off again not looking much better. The company denies that they have a satisfaction guarantee, even though it is advertised on their website 3 times. They claim that they satisfied their promise by coming back to try to clean it. They also said that they didn't charge me their normal $40 pickup/delivery fee, even though they advertise free pickup and delivery on their website. At my free evaluation (as I discussed on the phone before they sent the technician), I wanted to know if the rug would clean up well or else I didn't want to have it cleaned. I was told the technician would be able to tell me and when he came I was told it would (except maybe not the juice stain). After the first and the second cleaning's dissatisfaction, I offered to send pictures to the owners. They obviously have no interest in personally looking into the issue, because they did not care to see them and have done nothing but make excuses saying that my rug is damaged and that is why they cannot make it look better. Why didn't the tech tell me that at the evaluation then. THE OWNERS HAVE NEVER EVEN SEEN THE RUG! This company's advertising is a LIE. There are other rug cleaning companies that do not make such bold promises and guarantees. This company advertises a 2fold guarantee. They advertise that they will return to correct the problem, but they also advertise "free if we can't get you satisfied". If they want to change their advertising- that is fine, but as long as they advertise this guarantee then they should be prepared to honor it. Their attitude towards their customer and their lies are unacceptable. I would not recommend doing business with these people. Chem-dry is known for being a wonderful and reputable company, but unfortunately these owners are deceitful.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.