Germantown, MD Royal Farms

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Helpful Reviews 
Layla M. rated

I used to love going to this repair shop; the employees were knowledgeable and so friendly! They recently changed ownership and staff, but I thought I would give them a try since the location is so convenient, so I took my car in for a routine oil change. The mechanic gave me a list of about $1,400 worth of other issues he found—there was a leak in the oil pan (which I had noticed but thought it was minor) and the check engine light wouldn’t turn off (an issue that I told him the car dealership itself couldn’t fix and said wasn’t really a problem), among other things. I didn’t think anything was very urgent, but the district manager of the shop guaranteed the repairs for at least a year, so I told them to go ahead. One week later, the oil leak had gotten worse and the check engine light was back on. I tried to get in touch with the district manager, but after repeated calls and leaving my number at the desk, I still didn’t hear back. I took my car back to be repaired again. When I picked it up the second time, my car made a strange rattling noise when I accelerated. I went right back to the shop and the mechanic worked on it for half an hour and offered me a quick test drive to let me check if it was okay. I tried to ask what he thought had happened, he said we should make sure it was fixed, then he’d explain. So I drove around for about ten minutes and went back to get an explanation on what had happened, but I found that the mechanic and the cashier had locked up for the night and gone home. Weeks later, the leak still hasn’t been fixed and I have yet to hear back from the distract manager about his false promises. I have wasted entirely too much time and money at this shop. Nothing will convince me to return, and I recommend you save yourself the frustration and find another shop.

Middlebrook Exxon
dustycary rated
So I ran out of propane this w...

So I ran out of propane this weekend running my gas grill and smoker. I went to my usual refill station, Middlebrook Exxon. Been refilling there for more than 15 yrs. The attendant tells me he's too busy to fill the bottles. I look around and there's maybe 5 people at the self service pumps!? He tells me to come back after 3pm. Okay, so everybody needs a break. Today, Monday, day of business I take my bottles back for refill and the attendant says "Not my department' and points at the guys in the service bays. They look really pained and tell me they don't have time right now to fill my bottles...maybe later. I figure in the throws of a recession these guys are doing so well they don't need business, or repeat business, or loyal customers......nice to see that someone is doing well in these times of economy in the toilet......and no, I will not go back to this place. I will now do business with someone who needs and appreciates my business. Too bad...used to be a SERVICE station.