Your 1 Plumber
13504 Jamieson Pl, Germantown, MD 20874
Phone: (301) 540-7586
TollFree: (888) 540-7586
Water heater was leaking and after requesting service by email I received a call back from Wilmer within 15 minutes.
It was a Saturday and Wilmer was doing his best to get my water heater the same day.
I was working so I couldn't be home until 4pm.
Mario was there at 4pm and done by 6pm.
So thrilled to have hot water again and Mario showed me how to properly drain the tank which I will no do yearly.
Was fortunate to find your company and will use again if necessary in the future.
The experience overall was fantastic and the deal was a bargain for what we got. We will be signing up for the yearly service plan with the company and we think we've found our plumbing company for life. Scheduling the appointment was easy, no hassles or difficulty getting a hold of the company. Day of service the company called 30 minutes prior to let us know our technician (provided specific name) was on their way. Technician got stuck in DC traffic and the company called us back with an updated arrival (only turned out to be 15 minutes late, not their fault!). Technician provided the services, conducted a complete review of our plumbing and even provided a few helpful tips that we can do in the future to make sure our system keeps on running. Technician for a minor fee provided some additional services. We will certainly be calling on them again in the future, we've been struggling to find our plumber, but I think we've found them. Thank you to everyone at Your 1 Plumber!
Great Service. We had a leak search done, it was found and and fixed. We also had a hot water heater put in. This service was expensive however you pay for what you get and I think we got excellent on time service, and exceptional work done on our bath and utility rooms.
Today the technician Shawn came to my home. He replaced a garbage disposal for me which was quick, easy, and of course affordable to fit my budget. He spoke to me previously about my diferent options and according to my budget and his expertise I chose the best option. He came to my home within the window of arrival. Also left the area so nice and clean you would have never known he was even there. I found this company YOUR1PLUMBER on Angie's List(which they have great ratings) and I feel that I made a great choice. I will be glad in the future to use this company for all of my plumbing services as well as refer them to all my friends and family.
Bottom line: You'll pay for what you get.
First, the positives:
1. They are prompt, came within a couple hours of my call, and completed the work in one day. No leaks*.
2. They mean what they say about redoing the work if you're not satisfied: The owner himself called me angry I would post a negative review without calling him first. He personally came today, we discussed what I was unhappy with, and he and the original tech redid it. I think that's impressive.
However, I can't get past the price: $2400 to replace and re-pipe a 30-gallon pressure tank. That's at least twice and probably three times what I would think you could find another plumber to do it for (admission: I didn't shop around; that was my fault, but the tank itself I found for $316, shipped, from Capitol Supply; other hardware wasn't more than $100). I was desperate for water, didn't do my homework ahead of time, couldn't get another plumber on the phone that morning, didn't realize they were a "premium" plumbing company, and made what for me, in my financial situation, was a bad decision.
However, if you're willing to pay the extra amount, their "you're happy or we do it again" guarantee may be worth it to you. Note also they were available and did it quick. I think they're going for a specific market segment, but I wish they'd make that clearer from the start. As the owner said to me today, "You're not buying a pressure tank, you're buying the company."
(*No leaks that were their fault. After they left today and I waited the two hours before I could turn the water back on, I found that the pre-existing valve that they had to turn off and on to do the work was now broken and wouldn't turn on anymore. I called the owner but agreed it probably wasn't their fault, as they didn't install it or work on it, but only turned it off. "That's why we don't use those plastic valves, because they don't last," he said. So I went to Home Depot and will have to cut out part of what they re-piped in order to replace that valve.)
Last week I was getting ready to go away and had a leak in my bathroom. Your 1 Plumber was recommended to me by a friend. I called them and they advised they could be out between 12n-2pm....they showed up at 12n on the dot. They were able to fix the pipe without major repair and I was able to go away for the weekend. The cost was much less than I expected to pay for an urgent emergency. They were courteous, professional and very knowledgeable. I HIGHLY recommend this company!!!