Ken Towery's Tire & Autocare

IT REALLY IS ZERO STARS!! BOUGHT A 2015 JEEP CHEROKEE, FIRST OIL CHANGE WAS AT THIS LOCATION, FILTER WAS NOT SCREWED IN STRAIGHT, LEAKING OIL BADLY WITH A HUGE POOL OF OIL ON MY GARAGE FLOOR. I WANTED TO GET MY TIRES ROTATED TODAY, A SIMPLE TIRE ROTATION. I'VE BEEN TRYING FOR A WEEK BUT THEY SAY THEY ARE ALWAYS TOO BUSY SO I MADE THE APPOINTMENT ONLINE. SHOW UP TODAY ON TIME FOR THE APPOINTMENT I MADE THROUGH THEIR CONVENIENT CUSTOMER FRIENDLY BS WEBSITE AND THEY TELL ME THAT I WAS DOUBLE STACKED, AND I COULD LEAVE THE CAR. AGAIN BS. A SIMPLE TIRE ROTATION!!! ASKED ME TO LEAVE THE CAR. I GUESS I WAS SUPPOSED TO WALK HOME AND WALK BACK AGAIN. THESE PEOPLE HAS MADE THOUSANDS OF DOLLARS OFF ME BETWEEN MY TWO CARS, MY TWO DAUGHTERS CARS, I'VE OVERLOOKED MINOR ISSUES BUT I'M DONE!!!! POORLY RUN BUSINESS. IS THERE ANY AUTO SHOP THAT CARES??

Last in a long line of terrible experiences at Ken Towery.

Took truck in, I told MANAGER, rotate tires, change oil, grease, mount spare tire on wheel in back and install new valve stem, check front end components as front tires are wearing badly uneven.

Was called and told truck was ready.

Arrived and saw tires were not rotated. Spare was mounted but no new valve stem as requested.

Went in and asked why no rotation was performed, Jeff walks away to check. MANAGER comes out all mad and says I need to keep best tires on back for traction, no matter what I wanted.

I asked why no front end inspection, he got madder, threw my keys, "said have a good day", and walked off.

I left, got about two miles, smoke rolling out from under my hood, I thought my truck was on fire. Stopped and saw top of engine and all over left side covered in oil where it was spilled. My tires are destroyed in 20,000 miles and were supposed to be 50,000 mile tread life. NO RATING IS LOW ENOUGH FOR THIS PLACE.

Went in right of the bat they tried to charge me 30 dollars a tire more than you get quoted online. Then they tried to tac on every charge they could. Came back to pick up my truck and guess what they did an alignment without asking me to do so. Thanks for screwing me out of a hundred bucks.

I'd made this ZERO stars if possible. My aunt is slightly delayed and I am her legal guardian, I called ahead and gave them strict instructions that she was not to get more than an oil change, they noted it on her file but then next day when her car was dropped off, guess what happened.... Have you guessed? She got charged for an alignment in addition to her oil change. The "manager" said he was out of the store when she was being told she needed an alignment. When I asked why she was given this when specifically told nothing more than the oil change I was told that she "seemed lucid enough to make her own decisions". I guess the people at Ken Towery's in Georgetown are medical professionals and capable of making that call, even though they had been notified prior and the check she paid with had my name with "legal guardian" beside it... But what do the courts know? This manager did say they would refund the money of the alignment, which I do appreciate, but it never should have happened to begin with.



I have my own horror stories but that's another review. Bottom line, we won't be going back.

We were traveling across the country & our car started making noises. They immediately made room for us & helped us get back on the road. They are friendly, kknowledgeable & kind. We are grateful we found them.

If they had 0 stars id give them that. This place has screwed my entire family. They charge triple other places and that is no joke. They don't have a clue what they're doing, run by some sorry people. Very rude, have little knowledge on various problems. Quoted me about $900 on parts, bought them online for $175. Biggest rip off place out there. DO NOT GO THERE. Very rude and over priced.

This store changed their quotes for a wheel bearing replacement and oil change multiple times. It changed from $350 to $530 to $580. Employee stated it wouldn't be finished until next day and then an hour later I got a call saying it was done.