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Phone: (989) 705-1228

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Goodwill Industries Retail Store

Goodwill Industries Of Nthn

Thrift Shops, Second Hand Dealers, Resale Shops, Social Service Organizations, Used Furniture, Consignment Service


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Worst place in the world for Veterans to stay in the middle of crime and drugs. They make more money monthly close to 40k a month and only 14 cents gets returned to Veterans. Services. It all goes to Traverse City to be used by executives. Similar to Clinton Foundation in use of funds for other than intended use the Veterans Admin gives it for. Borders on illegal use.

Carolyn A.


Very disappointed

Let me start by saying I love shopping the resale stores in Gaylord. And goodwill was one of them,was.I have from the time it has opened donated at least two pick up loads of stuff.I was shopping on the night of the 13th of November with my mom and girlfriend,and the color red was the 50% off. As we shopped and had several things in our basket I seen someone who works there and asked to make sure which tag was the red one because to us one looked Orange the other looked pink.I really didn't want to ask her because she seemed like she was upset to begin with but she was the only employee in sight. But she did stop what she was doing and pointed out the color in question. So continuing on with shopping we finish and go to the check out and as the girl is checking me out I mention I was tickled these Christmas lights are half off. The check out lady says what are you talking about the red tag is half off not pink.I said that is the red tag I made sure and even asked the lady working over there that is working on the shelves. She called the lady over and explained to her what I said and I am fully expecting her to back me. She looks at cashier and said I didn't say that, I said yes you did and the two lady's that were with me said yes you did. The cashier asked do you still want these and I looked at employee and said you did say that and she got very rude and said I most definitely did not and stomped off. The cashier asked again if I wanted it and I said no and I don't want any of this stuff I will not be called a liar and I set everything up on the counter and I was very upset and she was saying it is not my fault you don't need to be yelling at me. I told her I wasn't yelling at her and I didn't blame her. I told her I am a loud person and when I'm called a liar I don't appreciate it. Then she said well your throwing things at me how am I supposed to feel. I said I'm not throwing anything at you I'm setting all the stuff from my basket up here because you can keep it I've never been so insulted from an employee in a store. She like fine I'll make sure to put it all back thank you. Basically dismissing me. As she was checking my mother out I asked to speak to a manager, she informs me the one that was very rude WAS the manager. This all could have been handled differently and I would have said I didn't wish to purchase that item but when she was so RUDE I dug my heels in. This person was not manager material. In serious need of training

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