DON'T WAIST YOUR MONEY OR TIME! They instituted the "pet-friendly" policy after we made our reservation and before our arrival. Just felt like a major change like that obligates notification for reserved guests so they can make adjustments accordingly. Have nothing against furry friends but I don't want to sleep with them in my hotel room and bed. Plus what if we had severe allergies. Then we were indirectly informed by a letter sitting unobservably at the check-in counter and after we checked-in that oh, by the way, the total we emailed to you is off by $100, because we're also going to charge you a $25/night "incidental charge." Upon entering our room we found two bugs; both alive and 1 was in the bed. When we contacted the office to request a room change, they instead promptly sent a maintenance person to inform us that the bugs were "harmless". Not even a complimentary "sorry about that." Least to say we will NEVER come back here. And will make sure no one that knows us or anyone they know ever sets a foot or paw here! Then the Manager had the audacity to give me a left hand half response to my rate review in which she completely ignores the bugs or the pet friendly change and advises that the incidental charges will be refunded in about 7-10 business days. The Vista Grill restaurant attached the hotel is a joke. I mean you expect to be overcharged because its in the hotel so ultimately you're paying for the convenience of not having to go anywhere, but you also expect the food to be good. It was garbage. The only item that was decent were the flour-dipped deep fried fries, which I can make at home. I can't believe Hilton attached their name to this place. Its a disgrace.
26 Rufus Robinson RdSylva, NC 28779
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We booked this and the owner's other cabin for the same time, since we had a total of 15 people (and 3 dogs) visiting Gatlinburg for a family reunion. Both properties were great - clean and perfectly outfitted for all of our needs. We're very glad that we chose the owner-direct cabin option instead of a motel/hotel or going through a management company.
A business that is working to silence conservatives, obviously. Every station on the tv worked but the sound was blocked on fox news. They suggested it was just my room...but I rented an adjoining room for the kids and same thing in that room. Will never stay here again.
As we arrived to the hotel there was a strong odor that smelled like stale feet, the rooma were very small, and to say the least. They never come to clean the room, hallway carpets were very dirty, only an apple, stale cereal, for breakfast. Worst stay ever and to pay $150.00 a night for two nights was not worth the stay. I would never advise anyone to stay there, its run by Arabians who speaks no English but is quick to take your money for a slum place to stay when youre trying to enjoy vacation.
Saying this is a 3 star hotel is generous. When we arrived into our room, we were disgusted. The microwave, coffee maker and fridge were filthy. There were bugs on the bed and flying around. I actually went back and asked for the manager to come to the room. Instead I was sent back to the room to only receive a call saying we were moving to another two floors up. I have never been so disgusted. All of the nice hotels were completely booked. I would have rather drove the 4 hrs home but my kids were crushed so we stayed. I regret that decision too. Neither room was that great. The second one was better than the first. The housekeeping barely spoke English so asking for towels was a task in itself. We completely wiped down the entire room. Didn't eat here. I couldn't imagine what the food would be like. Wifi was awful. It worked on and off. Forget about quite in the room. We were on the 6th floor just over the disgusting indoor pool (which we did not use because of the mess) and we could still here everything from those at the pool. I mean everything as if the window was open (it wasn't) and they were just outside the door. I would rather sleep outdoors than this.
This location is Great. Behind Parkway. Service was awful, rooms were NEVER cleaned. They never made the beds!
Visit here at least once a year. Love the pool, lazy river and free breakfast. Think rooms could be a little cleaner though.
One star you may ask?First, let me start with the positives. The location was right on the trolly stop at the end of the main street.The room was clean and the shower had great pressure.The pool was heated and well maintained. The fire pits were nice.They offered free coffee in the AM and lemonade from 4-7PM.Now for the negatives. This entire hotel does not have a single safe. No room safes and not even one behind the check-in desk. The entire hotel has one (yes, one microwave oven) for the entire hotel. If you wish to reheat dinner, you must take your entrée to the lobby in the room behind the front desk. The bathroom light was OUTSIDE the bathroom. The coffee maker in the room was for a single serving only. You would have to keep refilling and brewing coffee separately for everyone in your party. Now this is the deal breaker for me. I had to get my room card rekeyed OVER 30 TIMES! They kept blaming me that the key was not working. They said that it was my fault because I was keeping the card by my cell phone or going into shops. Who goes to Gatlinburg and doesn’t plan on going into shops? I thought that I was losing my mind until I overheard other guests complaining that their room cards didn’t work either. This was such a PAIN!!!!I am sticking with my one star rating.Bearskin no safe no one micro in lobby. No tissues by bed. Re keyed over 30 times. Kept blaming me. No carts in lobby. Fire pits and pool nice. Good location on trolly line. Bathroom light outside room. On cup coffee maker. No room or hotel safe.
We stayed here for one night after a long day of hiking in the park. Great price & great location - just a short walk to the main parkway. Rooms were very clean. Pool & hot tub / area were very clean, too. Staff was very friendly.
Hotel staff nice and efficient. Good location-walking distance to Conference Center and to downtown Gatlinburg.