Overall rating is a five stars for absolute disappointment, and additional ratings of expertise, professionalism and selection at totally zero stars. Highly recommending, go elsewhere for a used car, or at another Cleo Bay Used Cars Dealership, and be sure not here at 225 Highway 36 Byp N Gatesville, TX. In all my lifetime buying a new or used vehicle (U.S. Territory/United States county), this is the first disappointing customer service full-of-cons. In less than 24-hours, my husband had financed a vehicle, and proceeded to return it back to the dealership upon discovering defectiveness after a little over 22 miles of driving home. The financing of the purchase has been noted to be in the process to terminate with the bank (due to finalizing procedure is not in the system, yet). The auto insurance has already been terminated (within 24hrs). According to the financing bank, the dealership have the obligation to take back the vehicle, because it has not been 24 hours since we got the car, but it's been denied for return with this dealership. My calls to the finance manager(s) of this Cleo Bay dealership has not been answered or returned, therefore ignored. Only once in my lifetime of 60s have I ever had to return a defective used vehicle, but definitely this is the first that a dealership refusing to it take back. I am now researching on behalf of my husband to do the next step necessary to take the useless vehicle off our hands ASAP!
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I was told that in order to hold a truck that there needed to be a $500 deposit, that it would be refunded if the deal did not go through. My husband, young children, and I drove over 300 miles to get the truck only to find it was not what it appeared on the website. There were so many scratches and dents that were angled out in the pictures. Not to mention transmission and 4wd issues. We were not going to buy this truck after being told it was in great shape, it was in horrible shape, and the pictures were deceptive. They would not refund our $500!!! (It wouldn't let me post with no stars so I had to at least give one) Do your self a favor, don't waste your time at Cleo Bay, and drive to Killeen and buy from Killeen Auto Sales, best buy we've ever had on a vehicle!
I bought a Dodge Ram 1500 from them back in June. Shortly after I purchased it the cd player went out. Then the engine started making noise and the ac went out. I took it in and they gave me a loaner car. I moved my stuff to the loaner and tried to start it. It wouldn't start!!!! They gave me a new loaner and I left. I called around the end of the day to see how long the repairs would take and this guy named Tom proceeded to tell me they had only checked the cd player out and it was fine. I told him you have to play it for longer than 10 seconds to get it to malfunction. He then told me to come get my truck and I was harassing him. So I guess in Tom's book 1 phone call constitutes harassment. This company does not stand behind there vehicles or the extended warranties they sell. DO NOT BUY FROM THEM YOU HAVE BEEN WARNED.