The staff at SRP make many mistakes. They are good at making excuses for their mistakes but they're not good at apologizing for that. We had issues from before we moved in until we moved out. Some of the problems include- being told the wrong amount for the cashier check we need when we moved in. - the agent who was supposed to sign our lease with us was over 30 late. - the house wasn't ready when it was supposed to be we had to wait over a week before we could move in. - when we were able to move in some repairs still needed to be made and we had to make multiple requests. - additional charges were added to our account that should not have been. - canceling repair men without contacting us, leaving us waiting for hours until finally contacting the repair company directly. - when moving out the correct prorated amount was not charged to our account and several requests had to be made before the amount was corrected. - they charged us rent even after we moved out - we got emails saying we owed money after we moved out and even an email saying an eviction process was going to be started if we didn't pay. These are just a few if the big problems we had. Nothing was easy with SRP. We had to make multiple request for anything to be fixed. June the office manage was horrible to try and deal with and sometimes I would have to email the company owners to get problems resolved.
915 N New Hope Rd Suite EGastonia, NC 28054
From Business: Providence Management & Investments achieves excellence in property management through our commitment and dedication to outstanding customer service and accountab…
Worst place I severe lived the property manager stole over a month's worth of the money I was paying for rent. The trailer I lived in was falling apart and they also show favoritism towards the people who have been there longer they allow them to have pets but the new people can not. They also were constantly inspecting my house cause someone was complaining but I was never really home or bothered anyone.
After owning my own home I wasn't sure how it would be to rent a home. I tried renting from an owner directly, but had a lot of issues with getting things fixed in a timely manner. I then tried SRP...they have been such a blessing! Every staff member and EVEN THE OWNER Mr. Frye, took time to get to know me and my needs. They treated every service call as if it were an emergency. The level of integrity that they exhibit is rare in the corporate world. I would recommend SRP for home rentals and if you are looking to purchase a home!!!