My recommendation would be to locate another service. These people were called out by GEICO as contractors for a tow out. 1375 characters don't allow me the words to express the frustration and property damaged which occurred due to their tow truck getting buried to it's rear axle on rental property.which is currently listed as for sale. Check out my entire Google review which for this provider in which I have included a more detailed explanation of the events including photo's of the damage as well as images of their service representatives in progress of creating the damage. I have called Cindy at the office on several occasions with no return call.GEICO is currently trying to negotiate a resolution although I have contacted the Better Business Bureau and looking into other options such as court action. By the time I get done today I hope to mirror this review any place that will allow me to post it. There was no need for the type of damage left and the lack of a response by the company it's self representative of one whom takes no pride in customer service or responsibility for it's employees behavior.
Serving the Gary Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
Yesterday, I spun out on the highway and impacted the curb, blowing out a tire. By chance, the owner of this business, D.J. Towing, witnessed the accident, and before I could even call anyone or look up a service to come and assist me, he had pulled over in front of me. Without any apparent expectation of compensation (and in spite of my complete ignorance of my own vehicle, including how to access the spare tire or tool kit), he proceeded to change my tire for me on the side of the road, getting me back on my way within 20 minutes of the time of my mishap. For being owned by such an upstanding gentleman, I cannot assume anything other than that this is an equally upstanding business, and I will thus recommend it to all of my friends and family, as well as anyone who may read this review.
First time we waiting over 4 hours for tow truck after they said it would be within 90mins. 2nd time our road assistance went through them, they never showed up at 9:30 to 11pm and had to call next day.