If you are new to pool ownership look no further. Our inground vinyl pool was installed about six years ago and we are happy. Even before installation we were asked to decide about coping around the pool and we hear a voice from the next room "its one of those things that can't be done after installation" and we decided to do it, it was absolutely the right call. We really have not spent much on chemicals or service since the initial installation. Taking water in for testing is easy and if you do need some correction they spell out the steps you need to follow to get back on track.Advice over the phone is fantastic if you have any problems or questions just let them know. This year we had some issues at opening and they have dealt with them wonderfully, phone advice to get us up and running until they could get to us (week before Memorial day!!). Service people I have talked to are friendly, knowledgeable and approachable. Kevin took the time to explain what he had done and to ensure that I was satisfied. I think management looks for win win situations and are one of the few companies left that don't gouge people which obviously is why they have a great reputation. I selfishly wish them continued success!
My In ground pool was just finished and it is beautiful. There were times that it took more then one day for a return call, but this is the busiest season. I watched every single step as the pool was being built, they really worked hard no matter how hot it was and never stopped. Everything was done on schedule. I would like to say THANK YOU to Keith (Owner of Island pools) for always being there to answer all my questions and for keeping up with a very picky customer (me).