This company is terrible at customer service. We return our camper for warranty work and it is always with them for over a month. They do not call and update us on the progress, we always have to follow up with them, and when we do call it usually takes 3-5 days for them to return the call. We have had multiple intermittent issues on parts covered by warranty and if they have not been able to troubleshoot. In fact, in one case they charged us for investigating a problem they could not fix; a problem covered by the warranty we had to pay for them not to fix it. We have had service on the same parts repeatedly with no resolution. They have no customer satisfaction concerns at all. We find them unreasonable and regret we ever purchased an RV from them and would never recommend them to anyone.