Terrible. Extremely unprofessional. Complete lack of attention to any kind of detail. No regard for customer service.Shipping information and cost on website was wrong, they said they know but refused to honour the price after I booked. Charged credit card despite product being sent back. I sent several e-mails and called 3 times from Europe to find out how to check usage, never provided the information.Contract indicated the rental would end on the date the product was picked up to be returned by UPS. After I shipped the device back, they charged my credit card, and continued to send harassing e-mails for a week, despite me calling them to confirm it was sent back. They respond to customer service e-mails after several days (or weeks) with 3 word incomplete one line answers.Do yourself a favour and skip the headache, take your business elsewhere.