Lone Star Cadillac

Service department is very poor - worst I have ever experienced. Despite confirming the appointment the previous day, they were not ready when I arrived with the car for work recommended by them ten days earlier. I had the quote in hand. After they had the car for 5 hours, they called to say they had a "situation" -- my quoted price would be increased by 50% because they did not include parts in all but one of the items quoted! They did not finish the repair of one item, didn't do another one at all and double charged me for yet another item. The level of incompetence demonstrated almost defies description. I will be sure to tell my family and friends all about the terrible customer service at Massey Cadillac in Dallas, Texas. I absolutely refuse to bring my car anywhere near Massey Cadillac.

Massey Cadillac has always taken excellent care of our 1988 Cadillac Sedan Deville, thanks to our Service Consultant "Michael Davis", that we bought a 2013 SRX from of the best Sales Consultant "Brian Hershman" we have ever had the pleasure to deal with. So with a combination like that we have always been "well pleased" with the service we receive.

Worst service around!!!! The two service men Mike Davis, and Alex tried to beat me out of $1,000 just to rest the computer in the car, and all they had to do was let some air out the tires.