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J P Importz

Map & Directions
(25 Reviews)

3521 Security St, Garland, TX 75042

(214) 221-3135

OPEN NOW
Today: 7:00 am - 5:00 pm
15
YEARS
IN BUSINESS
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Dallas independent LEXUS. Mercedes and BMW service center.

General Info
ALL OUR work (parts and labor) is fully covered by OUR warranty 20 months or 20.000 miles – ONE of the best in the industry. We stamp your maintenance book after every scheduled service visit for your late model LEXUS. BMW. Mercedes. Or toyota. Keeping YOU records UP to date. And helping your vehicle retain its VALUE. AS OUR guest. YOU CAN expect the highest level of service and respect AT JP euro! it is OUR personal goal to that YOU and every guest are 100% satisfied with your JP euro experience - every TIME! OUR customer lounge is clean and comfortable with a computer station room with WI-FI access to the internet. OUR waiting area provides complimentary coffee. Snacks. And beverages while YOU wait for your car. We also offer loaner toyota. BMW and LEXUS vehicles AT NO charge during extensive repairs.
Hours

Regular Hours

Brands
bmw, cooper, lexus
Payment method
all major credit cards, visa, mastercard, discover, amex
Neighborhood
Innovation Park
Languages
English, Vietnamese
Associations
ASE,BBB
AKA

JP Importz Independent Lexus & Toyota

JP Euro

JP EURO & JP AUTO COLLISION

Jp Euro European Import

Categories
Auto Repair & Service, Automobile Electric Service, Brake Service Equipment, Auto Transmission, Wheel Alignment-Frame & Axle Servicing-Automotive, Automobile Air Conditioning Equipment-Service & Repair, Mufflers & Exhaust Systems, Towing, Fuel Injection Repair, Radiators Automotive Sales & Service, Brake Repair, Dent Removal, Auto Springs & Suspension, Automobile Body Repairing & Painting, Tire Recap, Retread & Repair, Auto Oil & Lube, Auto Engine Rebuilding, Automobile Diagnostic Service, Automotive Tune Up Service, Tire Dealers, Automobile Performance, Racing & Sports Car Equipment, Automobile Body Shop Equipment & Supplies

COUPONS & DEALS

No coupons available

Reviews

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Abraham S.

02/27/2016

Overall

I am very pleased with the job done on my Mini Cooper. Jason has replaced the clutch, the fly wheel and the the slave cylinder on my car and I feel very blessed and happy by having had JP Euro done that for me. They are truly honest, reliable, with fair price and a wonderful customer service. Thank you Jason and your team and keep up the great job! Abraham S.

HVDB

04/15/2012

Provided by Citysearch - 
Overall
Best Lexus repair shop in DFW

Superb and HONEST service! We recently moved to the DFW area and needed extensive work done on a 1992 Lexus SC400. After some online research, I decided to give Jason a call. I was immediately impressed with his knowledge of Lexus vehicles and professionalism over the phone. Since our problem was unique, he requested I bring the car by and leave it for him to come up with an accurate estimate. You should know that, although I am not an expert on Lexus, I rebuild cars for a hobby, and have enough knowledge to know what things should cost or if I'm being taken for a ride (sorry for the pun). Within a few hours, Jason called me and spent 35 min on the phone with me discussing what he found and what options he recommended. I found him to be truthful, accommodating and extremely patient as I gave him the third degree interrogation on what needed to be done. Needless to say, Jason was VERY fair on pricing and did excellent repair work. I you need a qualified Lexus mechanic that won't rob you blind or tack on needless extras, Jason is your man! HIGHLY RECOMMEND.

sheada

02/08/2012

Provided by Citysearch - 
Overall
Dallas Fort Worth's BEST Luxury Car Repair Shop Lexus BMW

JP Importz is an amazing business and the BEST place in Dallas/Fort Worth to take your luxury Japanese or European car to be repaired!

Jason the owner is amazing. He is extremely professional, very intelligent and his staff as well. The level of service he offers rivals if not beats the big dollar dealers in town as well as the wanna be dealers in town for Lexus/Mercedes, etc.

The trip to Garland is well worth the drive, as you will get a loaner car on most larger services, great waiting room filled with a flat screen TV, comfy stylish leather sofa, plenty of snacks for the kids and healthy snacks for adults as well as a full stocked water and soda refrigerator! Granite countertops and upscale service without the gouging prices...JP Importz is the place to take your Lexus, BMW, Mercedes, Toyota and more.

Most shops this size are filthy and rude and don't care about your car. JP Importz treats you like you are at Nordstrom with plastic on your seat and floorboard, friendly staff, loaner cars and quick turnarounds and quotes.

Don't trust any repair shop? Trust Jason...he and his staff are certified by all the major luxury brands and even walk you out to their spotless shop to show you what's wrong with your car and help you avoid any unecessary repairs unlike the expensive dealers and shady shops.

JP Importz is great! I take all my cars there and you should too!

Frederick Bellamy

12/29/2011

Provided by Citysearch - 
Overall
2002 BMW X5

For a little history on my BMW... I have had some problems in the past with oil leaks and excessive oil consumption for about 4 years now, five trips to the dealership have given nothing but, ""this model consumes oil, so this is normal"". Only when the extended warranty ended did they tell me that it was both valve cover gaskets. I took a look myself and found that it was only two rotted hoses in the back of the engine.
I have just driven over 1000 miles to come home for the holidays, about 400 miles out, I started having problems. Engine running rough, Service Engine Soon light etc. I brought it in to see Jason after reading reviews and can testify that this man knows how to troubleshoot. There are a lot of mechanics out there that can replace broken parts, but the number of talented diagnosticians is extremely limited. Not only did Jason find out the current problems, he quickly diagnosed and found all the problems with oil leaks, gasket problems and component failures that have eluded the dealership mechanics for over 4 years. Bear in mind, I just paid $1800 in $100,000 mile maintenance. None of the problems that my engine had were new except the ignition coil failure that caused the misfire that caused the SES light and the rough running. Jason informed me of all the items that he found faulty and recommended the repairs and quoted me a fair price. As he began taking apart the engine to perform the repairs, he found several other serious issues that really needed to be addressed. He recommended repairing them because since the labor was already being done to disassemble the engine it would be more cost effective then going back in later. This is a common tactic among mechanics to increase the amount of money they earn on repair work, except that Jason physically brought me over and showed me the leaks that he found and explained what they were and how they affected performance and may lead to future problems. He also took digital photos of what he found before and after the repairs were completed. All the faulty removed parts were placed in a bin for me to keep/inspect/or throw away at my discretion. Jason at JP Importz it the most honest mechanic I have ever heard of. I compared his cost estimates with what the dealership charges, I saved nearly half the cost in parts and I have no idea how much more in labor the dealership would have charged. When you find an honest mechanic, you keep him. When you find an honest mechanic that is as capable as Jason is, you tell everyone else about him because it is practically a miracle.

YChoi

09/03/2011

Provided by Citysearch - 
Overall
Agree with other reviewers

My car showed up couple warning symbols on the dashboard after it was rear ended, and in trying to find a good service center, I found this shop on citysearch.

At first, it was hard to believe how all the reviewers left 5 stars, but after visiting them myself, I agree that they deserve 5 stars.

The owner and technician, Jason was courteous when I got there almost @ 5PM on Friday and even gave me a ride to a rental car facility.

I already recommended this place to my colleagues in Dallas/Carrolton area, and will use them in the future without hesitation.

Hank Buddrus

03/07/2011

Provided by Citysearch - 
Overall
Best Independent Lexus Service In The Metroplex

I've used many auto service establishments in my 39 years of automobile ownership. Don't let Jason's age or stature fool you. His skill sets and honesty are a sharp contrast to his peer group. He is the real deal.

ArmyofOne

06/22/2010

Provided by Citysearch - 
Overall
BEST LEXUS/TOYOTA TECH IN TEXAS

For several years, I had a Lexus, and I have had a Toyota. My Mother has had a Toyota, as has my brother. In 2003 I purchased a dismal Lexus ES250. I was 18 years old when I bought it, and had NO IDEA what to look for in that type of car. I soon found out it needed THOUSANDS of dollars worth of repairs. Jason Phan at JP Importz in Garland hooked me up. Cam seals, crank seals, rear main seal, clogged radiator, power steering rack replacement, power steering pump replacement, the list went on and on. A friend of mine on ClubLexus referred me to Jason. JP Importz was more than happy to put the time and effort into a car that most mechanics would have said ""why bother?"" or, ""I'm not going to waste my time"". Jason knew as an 18 year old kid I had little money, so he worked with me on payments and even let me do some of the work in the shop to keep my costs down. After a few trips to JP Importz, my car was no longer leaking 3 quarts of oil a week, it was running smooth, riding smooth and turning without killing me! Each repair took many hours, and as a result, I got a better deal. I even got to drive around in a newer Lexus for a week at a time while he had my car torn apart.

My parents saw the work he did on my Lexus, and my mother began taking her brand-new Toyota Camry there in 2005 for services, at a fraction of the dealer's cost. Each time, she too got a reliable, comfortable loaner to drive.


So since 2003, JP Importz has been our family mechanic. Jason and his guys will treat you right whether you are in for thousands of dollars worth of custom work, or simply in for an oil change. His rates are better than the dealer too! JP Importz has free loaner cars so you don't have to be inconvenienced with trying to find a ride to work, or having to wait for hours. JP Importz uses only Toyota/Lexus parts and employs only ASE Certified technicians, using the latest and greatest in automotive technology to get the job done right the first time. They also can access the Toyota National Database, so handling warranty claims is easy. There should be no reason to go back to your dealer ever again. After all, service departments are where they make their money. JP Importz cuts out the middle man, so they don't have to pass this cost on to the customer. So whether your Toyota/Lexus is 25 years old, or is brand new coming in for its first oil change, you know you are in good hands with JP Importz Toyota/Lexus Tuning and Repair.

KAMI

05/29/2010

Provided by Citysearch - 
Overall
JP IMPORTZ

We bought a 1994 Toyota Supra dragrace car from JP Importz and are very happy with the service and support we received.

Jason and the crew are all at top of their game and they went beyond my expectations to arrange all logistics etc that even wasn't their responsibility.

When the car arrived here in Dubai/UAE it was exactly as described and we couldn't be happier.

I would recommend anyone to let these people work on your vehicle, in this day and time it's not easy to find trustworthy shops with professional staff.

/KAMI

dcfeld

04/16/2010

Provided by Citysearch - 
Overall
Feel lucky to have found Jason @ JP Importz

I found Jason through Citysearch and I am happy that I did. From the first conversation, I felt that he understood our situation (my daughter had blown her engine) and that he cared about helping us. She was home on spring break and he did everything possible to get the car back to us as soon as possible. Due to circumstances that I will not go into here, an insurance adjustor was involved and Jason dealt with him in a courteous and efficient manner. Jason even picked up my daugher and me once when we needed a ride to his shop. Great guy, trustworthy, and a blessing during a rough time.

loscar

01/25/2010

Provided by Citysearch - 
Overall
Top quality service at a fair price

When I first brought my es300 to jp importz I must admit that I was worried about what kind of work that they would do, but I figured I would give them a try and save a few $$. I am very mechanically inclined myself but had a problem that was above my head. I probably drove them crazy with all the questions I was asking but they answered them all in a professional manner. The work I had done was a 14+ hr job but Jason called to let me know how everything was going. When I came in to pick up my car Jason drove my car up on the rack so he could show me what was done and also pointed out some things that will need attention in the future. He also showed me the old parts and thorogly explained what to do to help prevent the problem from happening again. I also noticed that they thoroghly cleaned the engine of all grease and grime and the interior had also been cleaned. I have never had an auto repair place exceed my expectations until I came here. If your Lexus or Toyota is having problems, don't even bother with the stealer, this is the only place you need.

ClayB1

12/03/2009

Provided by Citysearch - 
Overall
Best Lexus Service in the Metroplex

I have been using JP Importz to service my Lexus SC and RX 300 automobiles for several years. The service has always been superb. The price is far less than the dealer, and the work is of a much better quality. Jason is a great mechanic!

The SC in particular has had a LOT of work done on it and JP Importz saved me literally thousands of dollars compared to dealer prices.

I have no idea what the previous poster is talking about concerning adding prices to the final bill. That has never happened to me, and I have been in the shop many, many times. If something extra does need to be done the shop always calls for approval before proceeding.

Oftentimes they even e-mail me photos of the work underway. That's great service !!

Overland Explorer

12/01/2009

Provided by Citysearch - 
Overall
Overland Landcruiser

Long before I met Jason, I had acumulated the OEM parts directly from Japan to add a 13-gallon petrol subtank to my 1997 Landcruiser for long distance and backcountry travel. The project was unique in that the subtank was only available on Landcruisers destined for Australia and Saudi Arabia. I found Jason on this site and after reading the positive reviews and meeting him in person I knew he was the right man for the job.

Intitially, Jason thought we could complete the project in about six weeks. Five months later, the project had been mostly completed. While the time frame may seem protracted, anyone would have to understand that this project has only been attempted by a few in the U.S. and foreign service manuals detailing the procedure are extremely rare. But, Jason kept after the project refusing to give up calling the few knowledgable people who had attempted this project and researching worldwide to make sure the project was done right. I was ready to give up long before he was.

The remaining piece of the project involves the wiring of the overhead console compass. An Australian soldier returning from Iraq has agreed to photograph the wiring in his vehicle for Jason in January of 2010 so the project can be completed. I have no idea how he found this guy!

Overall, I am very happy with the outcome of the project and hope to have it wrapped up soon so that Jason and I can get started on the next project...adding OEM electric differential lockers.

jpi350

11/30/2009

Provided by Citysearch - 
Overall
JP Importz reply to the below post

Dear PamX12Z,



I am sorry that you are not satisfied with the price for our
reputable service, but I can assure you that our pricing is competitive vs. the
dealers and we will beat the Lexus dealer’s prices for the exact same
services.



We would never quote a price over the phone and upon the
completion of servicing the vehicle, modify the price. This is extremely
ingenuous and a practice that JP Importz does not endorse. Prior to
commencing any type of service work we would have called you in order to obtain
authorization for said work along with informing you of the corresponding
service charge.



Should additional needed repairs be identified during the
course of our service, especially items that compromise your safety, you can
rely on us to bring such issues to your immediate attention so that we can
ensure that you are well aware of the entire situation involving your
automobile. During the conversation we would also inform you of the
respective costs for such repairs, and only with your authorization would JP
Importz proceed with the additional repairs.



If you still believe that our pricing is not competitive vs.
the Lexus dealers, I invite you to please come by our service facility with the
original service receipt, and together we can call any Lexus dealership and
obtain the estimate for the same service that JP Importz provided.



At JP Importz, the customer’s satisfaction is our
ultimate goal and we will do all that we can to meet that goal.



Regards,



Jason Phan

Owner/Operator

Your Lexus and Toyota Specialist

JP Importz

PamX12Z

11/18/2009

Provided by Citysearch - 
Overall
Pricey, Same price as Dealer

JP Imortz JPimportz
They charge same price as dealer. They give cheaper quote initially but then add charges to the final bill. In the end it will costs you same as delear.
Web site content is very clever. They exactly knows what people like read and hear before go to a shop. Once you are there in the shop, you will pay, correct?

What a clever use of technology to pull-in new customers.

Momurphy

04/30/2009

Provided by Citysearch - 
Overall
Excellent Job and Customer Service

Wow, finally I got someone whom I can trust with my car. bad news is that my other car is Honda and I can only trust dealer on that and they are pricey. For my RX-300 I took my car to them after getting recommendation from one of my friend. I am glad I listened to them and I wish I could have done it earlier. My car would have been better that what it is now. Who ever has Lexus or Toyota, not going to this SHOP is just wastage of money.

jamesb01

01/24/2009

Provided by Citysearch - 
Overall
Great Service and Very Attentive!

I had a problem with my 2000 Toyota Camry that went on for months. I brought my car to numerous shops and they kept giving me wrong diagnoses and charging me for a repair or service that didn't fix my problem. I brought my car to this shop diagnosed and fixed the problem in 2 days (1 day delay for the part). They were very attentive and explanatory. I am definitely taking my car and possibly future cars here again. They've earned a customer. Thank you!

TsunFung

12/19/2008

Provided by Citysearch - 
Overall
Best garage to bring your Toyota and Lexus for repair!

I found this garage in City Search. I took my Toyota Avalon in because of a strange noise and bad brakes. I took the car in and lady at the front office said they will get back to me in about an hour and sure enough, I got a call from Jason.The car was making a funny noise but it did not happen when I took the car in. Jason suggested for me to leave it overnight so he can try it again in the morning. Sure enough, he figured out the problem and had to order a part but said that it will be ready the next day. The next morning it was done. When I went to pick up the car, he went and got the old parts and show me exactly what was wrong. This is the first time that a repair shop has shown me the old parts. They also charged a fair price for the work. The car was also completely clean inside out. A week later, Jason even e-mail me to make sure that the car is running smoothly. I will for sure bring my car in to them from now on.

Mikey408

12/02/2008

Provided by Citysearch - 
Overall
The Best Lexus Repair Shop in the Dallas Metroplex is Located off 635 in Garland!

Jason goes above and beyond what a normal mechanic or service advisor does. He is simply amazing. I wouldnt doubt that he can put a lexus together from a million parts with a blindfold on! He is kind and also really cares about his customers, and their cars! Thank you Jason. I recommend him for anyone with a lexus or toyota vehicle! The office is also very comfortable, not like the other shops or dealerships.

stevensonp

09/18/2008

Provided by Citysearch - 
Overall
Right decision for a alternative Lexus and Toyota repair and service

I have a Lexus that owned for 8 years. Bring to dealership get a 60K service only. The service advisor call me saying I have a oil leak from my front engine and other problem as well. I ask how much to get that done? The service advisor give me the estimate. I am almost felt of my chair. So I decide to get another opinion. Do a search I read all the recommended and review,'' it's very hard to trust all the review''. I decide to give JP Importz Lexus and Toyota Service Center a try. So I call to ask for estimated for my problem, but they decline. For the experience that they had they would like me to bring my car in to make sure the problem. I was thinking "" should I trust them''?. I decide to make an appointment to come in. They test drive my call first them do the diagnostic in my car, about 15 min later while I am waiting I have a good news when I saw the service advisor and techinician come out and told me"" it just a minor problem, not a serious problem"" I think somebody trying to make a quick job. The shop is extramely clean and professional, friendly, honest and clear. I highly recommended.

michu64

08/08/2008

Overall
Really Good!

I brought my Lexus GS400 to get a diagnostic on it. I had previously taken it to 2 repair center and he knew right away the problem and gave me a very good visual explanation on it. I whish I knew about them before, I waste almost 3k on other repair centers.



Very clean place, friendly staff.

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