BEWARE:Took my phone in to hace the screen repaired for 100$ so i coukd get my phone upgraded. Long story short i went to trade my phone and the usbn number was not the same as the ohone i originally had. My previous phone had battery problems and wouldnt hold a charge for longer than 15 minutes and when i got my phone back it had absolutely no issues whatsoever. This is extremely upsetting. They swapped my phone and everything on it. I will be taking legal action. This is not okay.
20. Metro PCS
2250 Lakeside BlvdRichardson, TX 75082
From Business: MetroPCS Communications provides a range of wireless communication services for individuals and businesses. It offers wireless broadband mobile services under the MetroPCS brand in selected metropolitan areas throughout the United States. The company provides services to more than 150 million customers in Atlanta, Dallas, …
Alice R. must work at the store. I recently had my screen replaced by Cell Phone USA and less than a month later the screen cracked from a very short fall. A fall, that I might add, my old and original screen had survived hundreds of times. I called them to see if maybe they have had defective screens and if they would replace my screen that was clearly not up to OEM standards. She would not replace the defective screen. When I asked if they would repair it for a lower cost than the $100.00 they charged me the first time, she said yes. The price she offered was $85.00. Not going to happen. I am not going to pay an additional $85.00 to a company that is clearly not using OEM parts as they claim. When OEM screens break they still function. This screen does not function. They are a terrible store and I agree that they need to, and will, go out of business. When you treat your costumers this way it is bound to happen. Horrible store and horrible costumer service. This is not China. You can't screw people like that over here and get away with it. I would say call me, but my phone is broken. If there were an option for zero stars I would give that rating instead.
Great customer service...Went to fix the phone and they did the job really quick..I didn't had to wait for long...Cheap customer only have problems with their phone...They fix the phone break again and yell at the retailer...That is the worst people i have seen...For me, I would say they did a really good job and i would recommend everyone to go in there...:)
These people need to be shut down .i took my phone to get the screen fix .when I got home my phone was overheated and the screen was not responding to my touch.went back and accuse me of dropping it or that my motherboard was already broken from before.this people are thieves and the lady is nice but don't fall for that.plus bad customer service
I took my phone in to get the screen fixed, which they did. Then the next day, my screen started glitching and I had two displays on my phone. Now I can hardly see the display, I'm not able to text, take pictures, or use any of the apps. When I went to see if they would fix it, they told me I would have to pay to have that done. Essentially I paid them to break my phone, and I wouldn't recommend anyone using them. They're terrible. They refused to help me at all, and told me my phone "must have gotten bumped wrong in my purse". I've had an iphone for years and have never heard of an iphone breaking due to being "bumped wrong". These people are scammers and will take as much from you as they can, while being rude, condescending, and unhelpful along the way.